Sr accessibility specialist - security clearance required | Springfield, VA

Detailed Information

  • Location: Springfield, VA

implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness.

Be a part of something greater than yourself and make a lasting impact at CACI. What You’ll Get to Do: CACI is hiring a TS/SCI level cleared Sr Accessibility Specialist joining our team to support our Intelligence customer in Springfield, VA. More About the Role: Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams) • Provide client support for all client service report requests to include

maintenance and troubleshooting • Development of user support guidelines and documentation • Perform initial remediation and/or coordination for IT Accessibility issues.

• Provide accessibility support to NGA's Internal Helpdesk • Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT • Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility. • Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation • Open service request tickets using Service + and

ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved • Assist Reasonable Accommodations in navigating CIO-T service processes • Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests • Provide guidance on IT Accessibility law, policy, and best practices as necessary.

You’ll Bring These Qualifications: • Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience. These Qualifications Would be Nice to Have: • Experience with Remedy, Service + and other ticket tracking systems • Some experience with machine learning and captioning software • Some experience with knowledge or video relay systems • Experience with Accessibility tools including but not limited to JAWS, Zoom Text, and Majic • DODI 8570 certification • Experience documenting and remediating IT issues and processes • Broad experience with NGA's IT Architecture ( in particular user facing services architecture, processes, and organizational structure) • General knowledge of Accessibility tools and software • Strong Passion for Diversity, Equity, Inclusion, and Accessibility What We Can Offer You: - We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities. - For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success. Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. For more details: jobs-search. org/architecture-construction_springfield-c449878/sr-accessibility-specialist-security-clearance-required-springfield_i1978274855

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