Location: Phoenix, AZ
Company: Cable One
The Service Now Platform Architect position will provide innovative Service Now solutions that provide high-end ITBM (SPM), ITSM (TSM), ITOM, TNI, FSM, ITAM and CMDB services built to accommodate an ever-changing and constantly evolving enterprise needs. We are looking for a passionate Service Now-skilled individual to help continue the growth of our Service Now architecture and systems.
The ideal candidate will have a solid understanding of Service Now platforms and be able to apply industry best practices to our suite of application architectures, technologies, tools and provide thought leadership to the organization. This position will serve as a subject matter expert in the Service
Now modules and play a key role in influencing roadmap development. The ideal candidate will require minimal guidance and supervision, maintain a positive attitude, possess excellent communication skills, and serve as a mentor to other team members.
This position is a part of a job family with multiple levels. The successful candidate will be placed at a level commensurate with experience and qualifications. What you will do to contribute to the company's success Designs and develops Information Technology (IT) architecture (integrated process, applications, data, and technology) solutions to business problems in alignment with the enterprise architecture direction and standards. Leads
design, implementation plans, and high-level visibility and modernization efforts in accordance with requirements provided by stakeholders while maintaining platform stability, scalability, and compliance with applicable license agreements and audit policies.
Performs technical planning, architecture development and modification of specifications. Develops specifications for new products/services, applications, and service offerings. Ensure solutions design meet business requirements and are aligned with the overall strategy of IT. Apply industry best practices and advanced methodologies, to address and review system requirements, business processes, changing development and technology environments.
backsses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies. Identifies areas of opportunity for improvement through integration, automation and enhanced business capabilities and ensure we are fully utilizing and benefiting from tools across the enterprise. Resolves major underlying technology issues that may arise within a project or product. Identifies opportunities to make significant changes in the process to eliminate outages, reduce waste, improve process and execution efficiencies, and improve communication across the organization.
Addresses new or enhanced business capabilities through market and solution backssments. Develops, updates, and maintains conceptual and logical architecture designs to support current state of technologies, as well as architecture processes and practices. Make recommendations and proposals to leadership on architectural integration design both within the platform and with other systems via integrations. Qualifications BS in computer science, engineering, or relevant field. 10+ years of large scale, enterprise planning, design, implementation, and support experience 5+ years of proven experience as an architect in designing and implementing Service Now modules, custom applications, and integration with 3rd party applications.
5+ years of development/configuration experience on the Service Now platform including Integration Hub and Mid Server. 5+ years of experience in leading a development team. Strong technical abilities, a sound understanding of business strategy and policies that govern the Service Now platform and possesses advanced Service Now knowledge and skill. Good understanding of architecture / infrastructure concepts and ITIL implementation.
Proven experience with key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Thorough knowledge on workflows, tables, encryptions, UI builder, Agent workspace, Virtual Agent, flow designer and integration hub. Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling. Service Now Certified Master Architect and/or Certified Technical Architect.
Skills Critical Thinking - Identifying and understanding issues, problems, and opportunities; using data analysis to draw conclusions; using judgment in choosing a course of action; taking action that is consistent with available facts, constraints, and probable consequences. Collaboration - Identifying opportunities and building strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals. Development - Familiar with ITSM, ITIL, Service Now. Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them to understand and retain the message.
Drive for Results : Being proactive to accomplish objectives and achieve goals beyond what is required. Core Competencies Committed: Values each customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.
S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Up to $75/mo. Stipend Remote Access to select premium channels (Cable One, Sparklight, Cable America and Valu Net Fiber Only) We're an Award-Winning Organization! Forbes' " America's Best Midsized Employers" 2021-2023 Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success.
Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. " Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1 CABO2
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