Location: Philadelphia, PA
Company: Aramark
fast and easy access to support and answers across employee services, from IT to Payroll to HR and much more. To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile and user-centered design values, principles, and practices.
Ability to analyze data guided by strategic thinking is critical. In this role, you will manage end-to-end delivery, drive measurable outcomes, and build long term partnerships. About Tech@Aramark Tech@Aramark delivers services that enable our businesses to effectively use technology to achieve exceed our business results. We
believe it is our responsibility to make it easy for “technology to just work. ” We are driven to give the users of our services an excellent service experience, allowing their focus to remain on Aramark’s clients and consumers.
The Digital Experience team is the leader of human centric interaction points in Tech@Aramark, uncovering impactful insights and transforming Aramark’s end users experience. Using leading-edge technology and analytics, Digital Experience synthesizes operational and consumer data to optimize strategies that enhance the end user’s experience and blaze a trail for innovation. Through continuous expansion of analytical capabilities and a comprehensive method of understanding
the industry at large, the Digital Experience team harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.
Job Responsibilities Lead employee virtual assistant solution through iterative design, development, and delivery. • Communicate with Aramark stakeholders to understand business objectives. Ask the right questions, craft solutions, and deliver validated commerce products and capabilities to help create positive business outcomes. • Flex between business stakeholder communication and technical discussion with ease. • Create and maintain a backlog of feature requests to meet identified needs.
• Prioritize open requests based on overall strategy, juggling scope, time, and budget. • Rapidly iterate on prototypes and working applications. • Contribute to the planning, execution, and review of each sprint or release cycle. • Act as the primary point of contact with vendor partners. Own vendor relationships and coordinate discussions between Aramark stakeholders and vendor team. • Deploy product to segmented Aramark end-users. Define and establish repeatable enhancement release schedule when appropriate. • Define, document, and establish support process for Aramark accounts with the product.
• Guide the product through internal processes with Information Security, Architecture Review Board, Compliance, etc. engaging vendors and internal subject matter experts as needed. • Proactively share updates on product roadmap, capabilities, and feature releases with technology and business leaders. Serve as product subject matter expert. • Drive the practice of collecting and analyzing data about usage, adoption, etc. to inform product direction. • Work collaboratively with colleagues on cross-functional and co-located product & business teams. • Ensure product documentation is created and available for all stakeholders – i.
e. Field Operations, Deployment, Support, Marketing, Sales, etc. • Participate, support and lead cross functional initiatives or projects related to the optimization of the product portfolio in various stages of the lifecycle. • Track project status, manage and escalate project issues and risks as appropriate. #LI-Remote Qualifications • Bachelor’s degree in computer science or related discipline required. • 3-5 years of experience required. • Previous experience in product management desired; previous experience as a business analyst or project manager within a technology team also welcome.
• Successful management and delivery of products for mid to large scale organizations utilizing a combination of internal, vendor, and 3rd party resources. • In-depth understanding in the areas of process development, operations, procurement, testing, systems deployment, and on-going support. • Proven ability to manage client expectations and communications, external vendors, and product deliverables. • Excellent written and oral communication skills. • Ability to express technical concepts in business language and business concepts as tech requirements.
• Employs considerable creativity, innovation, and solution design skills in performing this function. • Understanding of analytics, web, mobile, cloud and data driven business applications. • Ability to prioritize or seek help to prioritize. • Strong problem solving, analytical skills and interpersonal skills. • Able to work independently with minimal supervision. • Ability to break down complex problems into actionable steps. • Advanced Microsoft Office skills are required, including Excel and Power Points • Previous experience with generative AI, large language models, conversational AI strongly preferred.
• Previous experience with automation and workflow tools a plus. • Previous experience with ITSM solutions, ticketing, knowledge base management, Service Now platform a plus. Education Bachelors preferred Compensation The salary rate for this position ranges from $85,000.00 to $108,730.00 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, interaction, gender, pregnancy, disability, interactionual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http: // or connect with us on Facebook , Instagram and Twitter.
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