Location: Brookfield, WI
Company: Old Republic Risk Management
environment, via telephone, email and other communication channels. In addition this position provides administrative support to the claim services department. DUTIES AND RESPONSIBILITIES: Examine, identify and accurately interpret correspondence of mid-range complexity by utilizing software, databases, websites and resources.
Use deductive reasoning to determine the appropriate course of action. Handle a high volume of inbound and outbound calls from diverse people and create a positive experience for each caller under challenging circumstances. Actively listen to callers to understand the reason for their call, address questions and concerns, diffuse anger and provide an accurate and
efficient response. Communicate with state workers compensation bureaus, attorneys, insurance carriers and third party adjusters to request missing information.
Follow through to ensure information is received in a timely manner. Create and maintain electronic files and internal resources. Other duties as assigned. QUALIFICATIONS: This position requires a High School diploma, or equivalent, and a minimum of one year of related experience, or an equivalent combination of education and experience. This position will also require bilingual skills in English/Spanish. Working as a Claims Assistant requires one to work independently and effectively within a fast-paced environment. Proficiency
with Microsoft (MS) Windows and Office products is necessary.
Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment. PHYSICAL AND ENVIRONMENTAL DEMANDS: This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds. No personal protective equipment is required. Ergonomic equipment is available to employees.
WHO ARE WE? Old Republic Risk Management (ORRM) serves the casualty needs of large corporate and group clients in many industries that are core to the North American economy. We do this through our unbundled claims and risk control business model. We pioneered the alternative market approach to insurance risk management. ORRM has worked with many Fortune 500 companies and other large publicly held and private enterprises since the early 1950s. This gives us longstanding and industry-leading expertise in providing innovative solutions and services for sizable insurance buyers.
These offerings include the use of large deductibles, self-insurance, and captive mechanisms. The Old Republic brand is well known in this specialized market. Our competitive advantages include best-in-class service, product stability, responsiveness, and innovative flexibility to meet customer needs. We remain in a good position to deliver profitable growth by capitalizing on the strength of our core products and services. WHY OLD REPUBLIC RISK MANAGEMENT? At Old Republic Risk Management, we look for bright, passionate individuals who share our values and quest for success and offer them the support and flexibility to grow to be their best at work, at home, and in the communities in which they live.
We offer all of this in an open-door, collaborative workplace that encourages and rewards team-work and individual contributions. Learn more about our company by watching! For more about our outstanding benefits and culture, please visit COMPANY BENEFITS: Financial: Competitive salary401k Savings & Profit-Sharing Plan, including company match contribution Roth investment options529 Education Savings Plan Employee Referral Bonus Program Health: Health Insurance Dental Insurance Flexible Spending & Health Savings Account options Life Insurance Vision Insurance Supplement Life Insurance Long-Term Disability Insurance Paid Leave of Absence Benefits Accident & Critical Illness Insurance Pet Insurance Work-Life Balance: 38.75 hour standard work week Hybrid work opportunities available upon completion of training Casual business attire On-site fitness center (Brookfield Home Office location)Generous paid time-off (PTO)Paid holidays Company-sponsored subscription to Calm app Volunteer opportunities Company-sponsored events and outings Interested?
Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition team.
#LI-CP1Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.
Administrative/Clerical jobs encompass a range of office and administrative support duties. These roles are crucial for ensuring the smooth operation of businesses and organizations. They typically involve tasks such as data entry, file management, answering phones, scheduling appointments, and supporting other staff. Characteristics of these jobs include attention to detail, strong organizational skills, proficiency in office software, and excellent communication abilities. While they vary by industry, administrative/clerical positions form the backbone of efficient office environments, enabling other professionals to focus on their specific roles.
Clerk; and to perform related work assigned.
Examples of Duties Provide onsite reception duties for the County Clerk's Office for telephone and walk-in clients. Compile, prepare and distribute meeting notices and agendas for the Bayfield County Board of Supervisors and various sub-committees and/or boards.
Prepare all supporting documents for each of the meetings, i. e. resolutions, ordinances, etc. Attend meetings and take minutes for the Bayfield County Board of Supervisors and various sub-committees, ad hoc committees and/or boards; Maintain the County Clerk's webpage and various additional pages of the county web site; Oversee the Timber Cutting Application process; Process
and file all vehicle accident, property and liability claims; Maintain the property inventory for insurance purposes. Process marriage license applications; Sell plat books, photocopies, and faxes, to the public; Balance out cash register and deposit monies with County; Order necessary office supplies for the County Clerk's office; Balance xerox and postage charges for county departments Maintain calendars for checking out rooms for meetings in Outlook; Assist with input of AP vouchers for payment of bills associated with all offices; Compile new data each year for the Bayfield County Directory; Prepare and distribute the Bayfield County Statistical Report; Assist in preparation of yearly audit;
Assist with mail operations; keep postage meter machine up and running; make necessary deposits to meter; calculate postage used by departments; Assist in maintaining the Bayfield County Code of Ordinances.
Make travel and registration arrangements for County Board Members. Utilize various social media platforms to promote county programs and activities. Provide back-up to the Deputy County Clerk as needed. Other duties as assigned. Elections: Assist with election processes, when needed, as backup to the County Clerk. Qualifications Associate Degree in Business Administration, Office Management or related field with one year of professional work experience in an office setting.
Typing 40 wpm, 10-key calculator experience. Demonstrated proficiency and considerable knowledge using MSOffice software. Experience with accounting software preferred. Election experience preferred. Supplemental Information Knowledge, Skills, and Abilities Ability to maintain a high level of confidentiality, discretion, and integrity as well as ability to exercise judgment and diplomacy; Considerable knowledge of office practices, procedures, use of office equipment, and multi-line telephone system. Ability to establish and maintain effective public and working relationships; Attention to detail, organizational skills, ability to prioritize, proper grammar and phone etiquette as well as clerical tasks, and must possess strong organizational skills; Knowledge of Wisconsin Statutes in regard to the issue of marriage licenses; Knowledge of election laws, election processes, and ability to work in the Wisconsin Elections Commission's WISVOTE system.
Knowledge of Roberts Rules of Order, WI Open Meetings Law and WI Open Records law. Shifts and Work Hours: Generally, the courthouse is open from 8:00am until 4:00pm, Monday through Friday. Depending upon the position, full-time employees may be scheduled either 37.5 or 40 hours per week.
Shifts for Dispatch personnel will vary, but cover 24-hours per day, 365 days per year. Applicants for these positions must be flexible.. Insurance: Health insurance is available to regular employees that work 26 hours per week or more. Coverage is effective upon completion of one full calendar month of employment. Both Disability and Life Insurance are available. A Section 125 Plan (Flexible Spending) is available. Sick Leave: Sick time is accumulated at the rate of eight (8) days per year for full-time employees and is pro-rated based on hours worked for employees working 50% time or more.
New employees are provided with 37.5 or 40 hours upon hire (in addition to the monthly allocation), which may be used for any purpose during the first year of employment. Vacation for full-time employees scheduled 1950 hours per year: Upon Hire: 37.5 hours After One (1) year: 75 hours After Five (5) years: 112.5 hours After Ten (10) years: 150 hours After Fifteen (1) years: 187.5 hours Vacation for full-time employees scheduled 2080 hours per year: Upon Hire: 40 hours After One (1) year: 80 hours After Five (5) years: 120 hours After Ten (10) years: 160 hours After Fifteen (1) years: 200 hours Up to five (5) days equivalent of vacation may be carried over to the next year and must be used within the first 6 months of the new year.
For employees working more than 50% time, but less than full-time, vacation time is pro-rated based upon the regular number of hours scheduled. Holidays: New Year's Eve, New Years Day, Memorial Day, Labor Day, Veteran's Day, Spring Holiday (Friday before Easter), Christmas Day, Thanksgiving Day, Day After Thanksgiving, Fourth of July, Christmas Eve Retirement: Wisconsin Retirement System (Employee and Employer each contribute).
An optional Deferred Compensation Program is available. 01 Are you able to meet all of the physical requirements of this position as identified in the job description? Yes No 02 What is the highest level of education you have attained? High School Diploma/GED/HSED Some College or Technical School Associate Degree Bachelor Degree Masters Degree or Higher Less than a High School Diploma 03 How many years of full-time office experience do you have? Less than one year One year of experience Two years of experience Three years of experience Four or more years of experience Required Question
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