Assistant Front Office Manager | Silverthorne, CO

Detailed Information

  • Location: Breckenridge, CO

you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40 retail discounts, the chance to grow through Epic Service : our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year: round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits : Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

: MORE employee discounts on lodging, food, gear, and mountain shuttles:401(k) Retirement Plan : Employee Assistance Program : Excellent training and professional development : Referral Program Full Time roles are eligible for the above, plus: : Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours): Free ski passes for dependents : Critical Illness and Accident plans Job Specifications: : Location: Breckenridge, CO: Outlet: River Mountain Lodge: Expected Pay Range: ((45,000: 55,000)): Shift and Schedule Availability: Full Time / Year Round: Skill Level: Advanced Job Responsibilities: stylemargin: bottom:11.0px:

Consistently provide outstanding service and outstanding experiences to our guests and employees.

Adhere to and uphold River Mountain Lodge Standards daily for self and all direct reports. Plan, coordinate, supervise, monitor, and evaluate all daily operations of assigned front desk functions including front desk, guest check: in and out, Ski Valet, reservations and group room coordination. Exercise full supervisory authority, directly, and indirectly, over front desk employees. Plan and conduct staff training programs. Confer regularly with staff to plan and coordinate activities, assign and review work, resolve problems, etc. Plan staffing needs and work schedules.

Prepare time sheets and payroll records. Evaluate and monitor procedural processes daily to ensure standard methodologies within operations at all times. Facilitate effective and regular communication with other departments or company personnel (housekeeping, reservations, maintenance, accounting, etc. ) to plan, coordinate, and evaluate activities, services, and events, policies, procedures, exchange information, resolve problems and ensure Brand Standards are being followed. Prepare and analyze various administrative and operations reports as related to Lodging Front Office departments.

Prepare and process purchase orders for supplies, uniforms, equipment, and any necessary items for day to day operations. Work with Front Office management team to resolve and recover any guest opportunities within the Lodging Division. Provide follow up for all guest complaints and act as a representative of River Mountain Lodge to ensure extraordinary guest experiences. Ensure that proper safety, and security procedures are followed by all staff. Provide direction, motivation, and encouragement to Lodging Front Office members and ensures proper development and progress is made for employees seeking long term employment with Vail.

Provide mentorship to the team to promote empowerment, growth, and retention. Other duties as assigned: Ability to typing proficiency and ability to complete wo

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