Front Desk Assistant, Weekends, PRN (as needed) | Jacksonville, FL

Detailed Information

  • Location: Jacksonville, FL

  • Company: Brooks Rehabilitation

and residents can enjoy peace of mind while their loved ones are at Brooks The Front Desk Coordinator serves Guest by greeting and assisting them. Orienting them to Helen's House and explaining all requirements and guidelines of the House, along with maintaining records, accounts and taking payments.

Greets Guest and visitors, in person and on the telephone. Acting as an information source for our Guest regarding local offerings and services. Answering referral inquiries for prospective new Guest. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Cares for some light housekeeping task like emptying trash, wiping down touch surfaces to

maintain a disinfected house on the weekends. Interacts with Guest offering direction on questions about the guidelines of Helen's House. Shift: 1 to 2 weekends a month that includes Friday, Saturday and Sunday; Additional evening and weekday PRN shifts when available.

Responsibilities: Maintains confidentiality of patient information. Adheres to policies and procedures specific to patient rights. Maintains a clean and safe environment; identifies and reports hazards. Meets all requirements for mandatory in-services. Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated,

scheduling). Proficient with Microsoft Office software products, especially Word and Excel.

Adheres to policies regarding attendance, conduct, grooming, and dress code. Exhibit sound organizational skills and personal initiative. Exhibit professional demeanor and communication skills. Exhibit the ability to communicate with a wide variety of individuals (patients, families, physicians, attorneys, external funding agencies, allied health workers, and co workers). Promotes a positive image of Brooks to outside agencies and the public. Participates in performance improvement activities as needed. Exhibits excellent service to patients, visitors, physicians, and co-workers.

Shows courtesy, compassion and respect. Exhibits values of the organization. Qualifications: High School Diploma or equivalent 1 year experience in a guest facing role; previous hotel, hospital, special event or hospitality experience Strong written and verbal communication skills; positive and respectful interpersonal skills Shift: 1 to 2 weekends a month that includes Friday, Saturday and Sunday; Additional evening and weekday PRN shifts when available. Location: 6207 Beach Blvd, Jacksonville, Florida 32216

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