Office Support Specialist | West Orange, NJ

Detailed Information

  • Location: Roseland, NJ

  • Company: Michael Page

Furthermore, the Office Support Specialist will offer support across different departments as needed. Client Details Professional Services - Brokerage - Fin-tech Description Warmly greet and extend a professional welcome to clients and guests, provide assistance to walk-ins and effectively direct visitors to the appropriate personnel.

Professionally handle incoming client calls, ensuring prompt and efficient response while accurately screening and forwarding calls as necessary. Maintain a clean, organized, and professional office environment, ensuring tidiness and presentation by overseeing the availability of necessary stationery and materials. Diligently review, sort, and appropriately

distribute incoming mail to the relevant personnel, ensuring timely and efficient delivery. Foster office branch connectivity by actively building and maintaining strong communication channels and collaborative relationships within the team.

Efficiently organize and maintain meticulous records for billing, customer data, and client records, ensuring accurate bookkeeping practices are followed. Develop strong relationships with clients and have a deep understanding of their business needs, challenges, and goals. Maintain existing client relationships through processing client requests, resolving client inquiries, and making sure key client information and documentation is up to date. Follow

through the entire inquiry process to a permanent resolution to ensure customer satisfaction.

Actively engage in available training and education programs to stay informed and up to date on policies, procedures, and risk awareness. Both independently and as a team identify issues that affect client's experience, and work on solving those issues. Ad hoc projects/work as assigned. Profile Demonstrates exceptional verbal communication skills in English, effectively conveying information and fostering clear and concise interactions. Exhibits outstanding task-management, analytically, and organizational skills, ensuring efficient handling of responsibilities and effective prioritization of tasks.

Displays strong interpersonal skills, establishing positive and professional relationships with colleagues and clients alike. Possesses a proactive and self-motivated mindset, consistently taking initiative to achieve goals and deliver exceptional results. Demonstrates keen attention to detail, ensuring accuracy and precision in all tasks, while maintaining a client-focused approach. Takes ownership of client issues, proactively addressing concerns and following up promptly and appropriately to ensure satisfactory resolution. Proficient in Microsoft Office products, including Excel, Power Point, and Word, utilizing advanced features to enhance productivity and deliver high-quality outputs.

Job Offer Contract to hire position based on performance. Roseland, NJ location - five days in office. Benefits offered day one through Aetna. MPI does not discriminate on the basis of race, color, religion, interaction, interactionual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

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