Location: Philadelphia, PA
This individual must also be comfortable working independently and be willing to proactively take on a range of responsibilities. Responsibilities include: IT Systems Analyst will be responsible for maintaining, configuring, and upgrading computer systems Performs complex computer repairs and coordinates vendor support for more critical repairs Work in concert with other members of the IT department to troubleshoot more complex technical problems Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner Provide support for in-house web applications and proprietary software Maintain an accurate inventory list of all IT equipment As an IT Systems Analyst, you
will create and update documentation for current and developed processes Assist and work with the IT Operations teams to troubleshoot issues Assist colleagues with technical projects from planning to setup of software/hardware products and other duties as assigned Build and maintain positive relationships with GLG Team Members and all internal departments to deliver a high level of service Associate's degree required; Bachelor's degree preferred Entry-level certifications from Comp TIA, Cisco, and Microsoft certifications are a plus 1-3 years of Office 365 and Active Directory experience required 1-3 years IT support experience a must 1-3 years of broad desktop/laptop support experience Active
Directory and Microsoft Exchange experience In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and mac OS mac OS support/troubleshooting, JAMF management experience (preferred) Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment Experience at a geographically diverse mid-sized company working with remote offices and teams Excellent communications skills, both verbal and written are required Customer service focus required, with a positive attitude Willingness to learn Must work well in collaborative work environment Must be able to take direction remotely and adhere to standard operating procedures and policies Must be able to work independently with minimal supervision Demonstrated ability to handle multiple disparate tasks simultaneously and successfully Ability to communicate technical information clearly and concisely to non-technical users at all organizational levels White glove executive support experience is preferred SQL and Power Shell knowledge are not required, but preferred Zoom AV support, administration, and troubleshooting experience is a plus The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.
We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off.
Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more details: jobs-search. org/administration_philadelphia-c445987/it-systems-analyst-philadelphia_i1983568619
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