Location: Arlington, VA
Company: Kent, Campa And Kate
The Program Assistant II is located in the Foreign Service Institute's Transition Center. The Transition Center (FSI/TC) is headed by a director and deputy director who are responsible for managing and maintaining a variety of training programs and information delivery services.
FSI/TC includes four program divisions and a management unit. The Transition Center prepares the Department of State community for competence and success in U. S. foreign affairs through transition training, resources, and information. FSI/TC operates with the vision of a resilient foreign affairs community that successfully manages repeated career transitions and stands ready to execute U. S. foreign policy goals
across a full career span. The PA II handles differing situations, problems, and deviations in the work of the office according to the COR’s or GTM’s general instructions, priorities, duties, policies, and program goals.
Additionally, the Program Assistant II uses judgement and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices. Required Qualifications: High School Diploma. U. S. citizenship. Experience: At least two (2) years of experience in a related field. Ability to pass agency background check. Superior organization skills with a high level of attention to detail.
Effective oral and written communication skills. Must be able to effectively perform their role using a variety of virtual training platforms, including but not limited to MS Teams, Web Ex, Zoom for Government, Google Meet, etc.
Preferred Qualifications: Associates or Bachelor's degree. Work experience in an educational or training institute. Duties and responsibilities (including but not limited to): Carries out recurring office procedures independently and selects the guideline or reference that fits the specific case. Receives specific instructions on new assignments and completed work is checked for accuracy. Responds to routine inquiries that have standard answers; refers inquiries and visitors to appropriate staff.
Determines which requests should be handled by the GTM, appropriate staff member, or other offices; prepares and signs routine non-technical correspondence in own or supervisor's name. Reviews materials prepared for approval for typographical accuracy and proper format. Reviews outgoing materials and correspondence for internal consistency and conformance with GTM's procedures; ensures --proper clearances have been obtained, when needed. Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans.
Collects information from the files or staff for routine inquiries on office program(s) or periodic reports and refers nonroutine requests to supervisor or staff. Requisitions supplies, printing, maintenance or other services; types, takes and transcribes dictation. Performs data entry on course registration/enrollment, runs reports, and provides general administrative support to students, instructors, and guest speakers. Supports both traditional in-person classroom training as well as remote virtual delivery of program courses. When assisting in the delivery of virtual training programs, duties may include and are comparable to the following: Configures the training platform in support of course delivery.
Provides basic technical assistance and troubleshooting to instructors and presenters as well as students. Monitors the virtual participant chat function, provides assistance as required to ensure effective virtual course delivery. Assists the instructor in utilizing the training platform in support. Assists the instructor with the creation and implementation of online learning applications. May draft template memos to the Passport Special Issuance Agency (SIA) requesting passports and visas for official travel for staff.
Delivers, tracks status of, and retrieves passport and visa requests from SIA, using Government provided shuttle buses. Composes non-standard correspondence on administrative, procedural and policy matters for GTM’s approval. Processes routine and non-routine training requests for individuals and groups following and interpreting SOPs and established policies. Maintains records and files in accordance to established timelines, policies and procedures; Performs complex data entry using a variety of proprietary and non-propriety applications (e.
g. Student Information System, MS Office Suite, etc. ). Anticipates and prepares materials as needed for conferences, correspondence, appointments, meetings, telephone calls, etc. and informs GTM on matters to be considered. Reads and interprets publications, procedures, regulations, and directives; acts on, or escalates matters of importance; makes recommendations for process improvements and updates; Reviews, drafts, and edits technical and non-technical documents, reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources.
Application Notes: Please provide a resume to include the duties and responsibilities performed for each previously held position. Please provide three (3) professional references on your resume. Applicant must currently be authorized to work in the United States on a full-time basis and be a U. S. citizen. Kent, Campa and Kate Incorporated (KCK) is an equal opportunity employer. KCK does not discriminate against employees and applicants on the basis of race, color, religion, interaction, ancestry, national origin, gender, interactionual orientation, marital status, age, disability, gender identity, results of genetic testing, veteran status, or any other status protected by federal, state, and local law.
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Administrative/clerical jobs involve a range of office support and secretarial roles that are crucial to the smooth operation of any business or organization. These positions typically include tasks such as data entry, managing correspondence, scheduling appointments, answering phones, and maintaining files. Employees in these roles must be organized, proficient in various office software, possess strong communication skills, and be capable of multitasking. Key traits for success in administrative and clerical jobs include attention to detail, reliability, and the ability to work both independently and as part of a team. These roles often serve as the backbone of a company, ensuring efficient workflow and supporting other departments.
Administrative/clerical jobs involve a range of office support and secretarial roles that are crucial to the smooth operation of any business or organization. These positions typically include tasks such as data entry, managing correspondence, scheduling appointments, answering phones, and maintaining files. Employees in these roles must be organized, proficient in various office software, possess strong communication skills, and be capable of multitasking. Key traits for success in administrative and clerical jobs include attention to detail, reliability, and the ability to work both independently and as part of a team. These roles often serve as the backbone of a company, ensuring efficient workflow and supporting other departments.
Administrative/clerical jobs involve a range of office support and secretarial roles that are crucial to the smooth operation of any business or organization. These positions typically include tasks such as data entry, managing correspondence, scheduling appointments, answering phones, and maintaining files. Employees in these roles must be organized, proficient in various office software, possess strong communication skills, and be capable of multitasking. Key traits for success in administrative and clerical jobs include attention to detail, reliability, and the ability to work both independently and as part of a team. These roles often serve as the backbone of a company, ensuring efficient workflow and supporting other departments.
Administrative and clerical jobs encompass a range of office-based roles that are essential for the smooth functioning of organizations. These positions often involve tasks such as data entry, managing correspondence, scheduling appointments, and maintaining records. Key features of administrative/clerical jobs include strong organizational skills, attention to detail, and proficiency in office software. Employees in this field are typically great communicators and are able to multitask effectively in a fast-paced environment. Though duties can be diverse, they all contribute to the administrative support structure of a business.
