Location: Cleveland, OH
Company: New York Life Insurance
and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. This is a remote position. However, you must live within 50 miles of Dallas, TX, Cleveland, OH, or Tampa, FL.
Position Overview This position is responsible for managing the forecast for the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams. Scheduling of all non-production activities in alignment with demand to ensure proper staffing levels are achieved to meet established service level goals. Position Responsibilities Key functional responsibility includes develop
and maintain optimal schedules for the staff in order to ensure we meet our long-term (annual & monthly), short-term (weekly & daily) and intra-day service center goals and guidelines.
Build, publish, and maintain optimal schedules with layered off phone activities like training, meetings etc. Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. Maintain job profiles in Verint including team changes, terminations and new hires Analyze and report on scheduling and staffing trends to provide overall coverage
improvement recommendations to leadership. Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.
) to optimize staffing forecasts. Partner with Capacity team to facilitate shift and PTO bids as needed Essential Functions Proficient in various personal computer applications such as Microsoft Excel, Word, Power Point, Visio, etc. Strong verbal and written skills to effectively, accurately and concisely convey thoughts and concepts and tailor information based on audience Excellent interpersonal and relationship building skills within a diverse environment Ability to proactively find and define problems, understand business impact, identify solutions and provide recommendations for corrective action Ability to work collaboratively and independently, establish priorities and demonstrate good judgment Ability to analyze and organize complex information, and be able to assimilate new information and ideas quickly Ability to multi-task, meet multiple deadlines and handle pressure with tact and poise Minimum Requirements High school diploma or equivalent.
Bachelor’s degree preferred. 3+ years Workforce Management (WFM) experience using WFM software. Verint WFM scheduling system experience preferred. Experience with hands on forecasting.
Attention to detail and accuracy. Desire to participate in an active, fast-paced, hands-on work environment. Must be able to multi-task and demonstrate strong organizational skills. Excel experience with intermediate knowledge of formula definitions. This is a remote position. However, you must live within 50 miles of Dallas, TX, Cleveland, OH, or Tampa, FL. #LI-SA1 Salary range: $47,500-$70,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.
” To learn more, please visit Linked In , our Newsroom and the Careers page of . Job Requisition ID: 89469
Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
Referral Program and Travel reimbursement. 401(k), Day one Dental, Health and Vision insurance. License reimbursement, Referral Program and Travel reimbursement. Must have minimum of 18 months recent Cardiac Stepdown experience. Must have min 18 months PERM experience in specialty applying for PRIOR to travel.
ACLS, BLS, NIH certifications required. Active OH/compact state license required. About Lance Soft Established in 2000, Lance Soft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in
2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States.
We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we’re 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for. Lance Soft specializes in providing Registered
Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.
Benefits Weekly pay Medical benefits For more details: jobs-search. org/administration_cleveland-c443443/job_i1983426867
and parking cost reimbursement Accommodation assistance Referral bonus up to $1000 ️ Best insurance support Perks: Full-time contracts Bonuses: travel, sign-in, extension Scrub and parking cost reimbursement Accommodation assistance Referral bonus up to $1000 ️ Best insurance support Shift is rotational.
Day/Night Must have 3+ years of experience Must be Chemo Certified. Must have experience over Oncology, Med Surg and TELE units Must have AHA BLS, ACLS Must be covid vaccinated. About Lance Soft Established in 2000, Lance Soft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest
Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States.
We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we’re 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one
of the Best Staffing Firms to Work for. Lance Soft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.
Benefits Weekly pay Medical benefits For more details: jobs-search. org/administration_cleveland-c443443/job_i1982858195
