Location: Chantilly, VA
Company: The Bowen Group
for Program Manager, Operations Manager and Team Supervisors to ensure efficient contact center operations Provide world class customer service and use polite and professional communication via phone, email and chat Serve as the primary Point of Contact (POC) for new hire onboarding/offboarding Attend operation team and customer meetings as needed Manage communication including emails, team chats and meeting minutes Manage correspondence associated with onboarding/offboarding on behalf of call center leadership Coordinate onboarding/offboarding tasks with corporate Human Resources team Assist in the preparation of regularly scheduled reports (call center metrics, quality assurance, etc.
) Manage the Leave of Absence process and act as the liaison between the employee, Human Resources, internal contract management and the Contracting Officer Representative (COR) Serve as a liaison between contractor and the Contracting Officer Representative (COR) for onboarding/offboarding coordination Coordinate and track new equipment assignment, exchange and drop off for call center staff at veterans administration facility Handle sensitive information in a confidential manner and maintain confidential records and files Maintain employee and team records to contract service level agreements Maintain and disseminate staffing and military affiliation reports QUALIFICATIONS AND REQUIREMENTS:
Required: Must meet the provisions of EO 14042 regarding COVID-19 vaccinations High school diploma or equivalent education Two years of administrative assistant or office assistant experience Experience working with Microsoft Office 365 , i.
e. Outlook, Word, Excel, Teams Experience with , or knowledge of leave of absence programs Able to provide a work-at-home environment that is ergonomically sounds, conducive to taking customer calls, quiet, and free from distraction Ability to hard wire assigned computer into High Speed Internet (no Wi-Fi), with a minimum of 25 mbps download and 10 mbps upload speed Ability to pass a federal NACI background check Proof of eligibility to work in the United States Preferred: Previous call center experience Business Manager experience Experience using Salesforce Government agency and contact center operations experience The Bowen Group gives preferential consideration to U.
S. Military Veteran or Veteran family members. BOWEN PERKS: Health, Dental and Vision Insurance - Employee Premiums 100% paid by Bowen! Group Life insurance - Employee Premiums 100% paid by Bowen! Short-term Disability - Employee Premiums 100% paid by Bowen! Employee Assistance Program - Employee Premiums 100% paid by Bowen! Generous vacation and holiday leave 401(k) 11 Paid Federal holidays The Bowen Group provides support to federal government clients.
Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of interaction; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; interactionual orientation; gender identity or any other basis protected by federal, state or local law.
Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at xyz X@ Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application.
Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Here's what awaits you: Share your valuable insights: Utilize your customer service experience to provide insightful feedback on various products and services. Help shape the future: Your feedback will directly influence the development and improvement of products and services used by millions.
Flexible hours: Work whenever your schedule allows, from evenings and weekends to during your lunch break. Earn extra income: Supplement your current income with every insightful opinion you share. No selling, no complaints: This is not a customer service role. You won't be dealing with frustrated customers or resolving technical issues. As a Research Panelist, you'll: Participate in online surveys
and individual interviews. Share your honest and detailed feedback on a variety of topics. Be an active listener and provide thoughtful responses. Maintain confidentiality and adhere to research protocols.
All you need is: Access to a computer, phone or tablet Access to the internet. Fluent English communication. Ability to work independently and meet deadlines. prior experience in customer service isn't required. Ready to make a real difference with your customer service expertise? Join our community of Research Panelists and help us create better products and services for everyone! Click to apply today and look out for email communication from us. Powered by Jazz HR
Administrative/Clerical jobs encompass a range of office and administrative support duties. These roles are crucial for ensuring the smooth operation of businesses and organizations. They typically involve tasks such as data entry, file management, answering phones, scheduling appointments, and supporting other staff. Characteristics of these jobs include attention to detail, strong organizational skills, proficiency in office software, and excellent communication abilities. While they vary by industry, administrative/clerical positions form the backbone of efficient office environments, enabling other professionals to focus on their specific roles.
Manager will also manage office supplies, handle correspondence, schedule meetings, and coordinate office events. This is a critical role within the organization, requiring excellent organizational, communication, and multitasking skills. Key Responsibilities: 1.
Administrative Support: Provides administrative support for various business units as assigned. General duties include: typing, filing, copying, mailings, scheduling, managing phone and written correspondence, data entry and special projects. Provides the Administrative Assistant at Entrance A coverage during normal business hours. Ensures the telephone directory is always up to date. Administers online corporate files and Share
Point system. Manages and maintains electronic folders, files, and document repository on Share Point intranet. Maintains an Excel listing of the individuals included in the ERS report that includes their disability and the associated disability category.
Updates email distribution lists to include new employees or remove termed employees. 2. Office Operations Management: Manages corporate and conference room calendars utilizing Microsoft Outlook; must be flexible with last-minute schedule changes and urgent meeting requests. Updates calendars on conference room doors daily. Assists with scheduling meetings with other internal personnel and with external customers/partners and prepping
meeting rooms scheduled. Assists with team building events. Assists with registration for conferences and travel arrangements as requested.
3. Facilities Management: Monitor office cleanliness and organization, ensuring a pleasant working environment for all staff. Arrange for necessary maintenance and repairs, coordinating with building management and vendors. Manage office security procedures, including key distribution and access credentials. 4. Staff Support: Coordinates with IT staff regarding management of office equipment, including copiers, fax machines, telephone systems, and all other relevant office equipment. Ensures copiers have back up toner and waste toner cartridges and receives used cartridges after changing for recycling.
Coordinates recycling of individual team member printer cartridges. Assists in the preparation of office/workspaces for new employees in Copeland building. 5. Financial Administration: Enter Supported Employment billing at the beginning of every month. Monitors and maintains all office supplies within budgetary parameters, receiving office supply orders from employees via Versa Net, and special-order requests. Keeps track of supplies given out from supply closet Organizes and cleans supply closets. Makes purchases for meetings, special projects, or to stock the supply closet with drinks/snacks for all meeting.
6. Other Duties Assigned Qualifications and Skills: High School Diploma required. Bachelor's degree in business administration or related field preferred. Proven experience as an Office Manager or similar role. 5 years preferred. Notary Public certification needed (to be obtained within first three months of employment if not already certified). Proficient in Microsoft Office Suite (Word, Excel, Power Point, and Outlook) and other relevant software. Excellent organizational skills with the ability to multitask and prioritize work effectively.
Strong attention to detail and problem-solving abilities. Strong interpersonal and communication skills, able to build rapport and work well with individuals at all levels. Ability to handle sensitive and confidential information with discretion. Knowledge of office management systems and procedures. Proactive and self-motivated, able to work independently and as part of a team. Ability to demonstrate a high level of interpersonal skills to handle sensitive and confidential situations, including the ability to interact professionally with the general public, Board members, and community leaders.
Position continually requires demonstrated poise, tact and diplomacy. Ability to work effectively with a variety of internal and external stakeholders and to manage assignments from several members of the senior staff. Management may assign or reassign duties and responsibilities as necessary to meet business needs.
at a Great Clips salon, and we'd love for you to be part of that. What are salon owners looking for in a great Assistant Salon Manager? Great communication skills A motivating attitude Top-notch technical skills Flexible and organized Driven to achieve goals Licensed to cut hair Requirements: Cosmetology and/or barber license (licensing requirements vary by state/province)What benefits may be offered by each salon owner in return?
Manager training to grow your team and the salon Incentives and recognition for a job well done An immediate customer base Ongoing training for career growth Sounds good, right? Then the salon owner wants to hear from you! Do what you love doing with a great brand. Join a Great Clips salon team today.
