Legal Secretary | Glen Burnie, MD

Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.

Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Greets families professionally both in person and on the phone. Answers patient/family questions to the best of

his or her ability and/or seeks clarification and instruction when needed Accesses empathy and active listening in difficult interpersonal situations Supports patient care quality initiatives as directed Coordinates escalations and urgent issues to ensure timely and complete resolutions Collaborates and communicates with site leadership to facilitate management of complex patient issues Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process Is in alignment

with all distributed education to keep current on workflows, responsibilities, and technology Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling Executes other duties as assigned Qualifications Team player that can function independently in a fast-paced environment Intermediate skills with Microsoft Office Suite.

Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason Excellent customer service and telephone skills Strong verbal and written communication skills Professional and friendly demeanor Quality focused and detail oriented Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change. Outstanding time management, organizational, and critical thinking skills Superior situational awareness and ability to successfully react to urgent situations Prior experience in a healthcare environment and knowledge of medical insurance preferred Socially perceptive and ability to relate to children and how they interact with their families Comfortability with routinely shifting demands Navigate multiple computer systems Prior Front Desk, concierge, customer service or other hospitality experience preferred.

High school diploma or GED If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, interactionual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

Administrative/Clerical jobs encompass a broad range of roles integral to the smooth operation of any organization. Employees in these positions perform tasks such as data entry, managing calendars, arranging meetings, handling correspondence, and providing general support to other staff members. Key characteristics of these jobs include strong organizational skills, proficiency in office technologies, and excellent communication abilities. These roles are fundamental in ensuring that the daily administrative duties of the workplace are conducted efficiently, and often serve as a backbone to the managerial and operational teams.

Administrative/Clerical jobs encompass a range of roles within organizations that are pivotal for maintaining efficient office operations. These positions often involve tasks such as data entry, phone handling, filing, scheduling, and supporting other staff. Individuals in these roles typically possess strong organizational skills, attention to detail, and the ability to multitask. They serve as the backbone of a company’s daily functions, ensuring that information is managed effectively and communication channels are kept open. With the rise of technology, many administrative/clerical workers are also adept at using various software to streamline office processes.