Location: Plymouth, MA
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
Administrative/clerical jobs involve a range of office support and secretarial roles that are crucial to the smooth operation of any business or organization. These positions typically include tasks such as data entry, managing correspondence, scheduling appointments, answering phones, and maintaining files. Employees in these roles must be organized, proficient in various office software, possess strong communication skills, and be capable of multitasking. Key traits for success in administrative and clerical jobs include attention to detail, reliability, and the ability to work both independently and as part of a team. These roles often serve as the backbone of a company, ensuring efficient workflow and supporting other departments.
all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services. a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest b.
Proactively greets customers by name and with individualized interest c. Follows through on messages to be sure to keep entire team informed of issues as needed d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed
f. Acknowledges customer arrival at the desk promptly and courteously g. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards h.
Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital---s telephone etiquette standards 2. REGISTRATION: Completes registrations with respect for patient privacy, and understands the impact of data accuracy on health system operations. a. Ensures accurate registration of insurance information and communicates to patient in a confidential manner. (i. e. insurance, automobile, workers comp---) b. Completes registration and data
entry of patient by selecting organizations two patient identifiers c.
Confirms eligibility with insurance carrier and coverage of patient for the urgent care setting d. Demonstrates ability to determine acceptability of physician---s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order e. Demonstrates independence, proficiency and accuracy with registration process, ensuring regulation compliance f. Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration g.
Accurately prepares patient charts according to departmental standard. h. Consistently and independently detects and corrects errors in patient charts according to department standards i. Actively seeks out opportunity to act as a mentor to other staff with regard to registration process accuracy 4. CO-PAYMENT COLLECTION: Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard a. Actively pursues co-payment at time of visit b. Consistently identifies and corrects errors in co-payment ledger for accurate delivery to cashier 5.
DAILY ASSIGNMENTS AND LONG TERM PROJECTS: Works independently to complete daily assignments by the end of the shift and long term assignments by deadline established a. Efficiently manages work schedule to accomplish assignments and activities before deadline b. Works independently with infrequent need for supervision c. Informs supervisor when not able to meet deadline 6. TECHNOLOGY: Embraces technological solutions to work processes and practices a. Accountable to respond to email according to department standard b. Accepts changing environment as technology advances, willing to learn new techniques and equipment.
Receptive to changes in department work processes and practices d. Seeks appropriate guidance for new techniques e. Offers suggestions for change to improve department f. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. g. Embraces technological advances that allow us to communicate information effectively and efficiently based on role - for example, Tiger Connect or Electronic Medical System.
7. PATIENT INTERACTION: Staff will work to enhance the patient experience in every interaction. a. Demonstrates professional courtesy in all interactions with patients, family and coworkers. b. Answers all questions in a polite, professional manner or finds someone who can answer the question. c. Able to handle difficult patients or situations in a calm, professional manner. d. Able to report issues/concerns using the chain of command. 8. DEPARTMENT WORKFLOW AND OPERATIONS: Staff will work to together to facilitate a smooth department workflow: a. Prints, reviews and inquires about all department specific reports as needed b.
Completes hand off communication with each shift change or time away from the front office c. Able to complete weekly/monthly assignments according to rotating schedule e. Assists with ordering of supplies 9 - DAILY OFFICE FUNCTIONS: Staff is able to independently manage daily office functions: Responsible for daily opening and closing responsibilities of office Able to perform multiple work tasks efficiently and effectively Able to maintain a high level of concentration at all times Able to be able to identify within themselves when they may need time away from the front desk and to find the appropriate coverage Participate in professional and appropriate conversations while at the front desk or while in the area of patients/family members Able to work under pressure and to maintain composure during stressful situations Able to provide a high level of service for all interactions at the front desk Able to complete tasks according to assigned deadlines Utilizes critical thinking and problem solving in day to day operations as well as in emergent situations.
Communicates appropriately and effectively following chain of command. Demonstrates dependability and flexibility in meeting scheduling needs of the department.
Minimum Education - Preferred High School Diploma preferred. Minimum Work Experience One to two (1---2) years healthcare office experience required. Required additional Knowledge, and Abilities Strong customer service skills both in person and by telephone required. Prior experience for scheduling and registration preferred. Previous interactions with patients and families preferred.
storage and servicing of boats within the marina Daily inspection and maintenance to provide a clean and safe facility First line of customer service for incoming boats Assist with management of fueling operations, ensure safe fueling practices are being met Ensures that boaters observe all marina rules and regulations Availability to work overtime when required Ability to work weekends and holidays Other duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the
task or work area. Report all accidents, injuries, spills and near misses immediately. Technical and Physical Requirements High school diploma or equivalent preferred 2-5 years' marina experience preferred Available from April - November Ability to work safely around the water Must be able to swim Ability to lift 50 pounds Basic boat handling skills preferred Knowledge of dock construction and repair preferred Knowledge of basic power tools preferred Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading company Consistently treats others with dignity and respect Genuinely serves others with humility and a positive attitude Frequently demonstrates
a bias toward action Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders Follows policies and procedures while seeking out new and better ways of accomplishing duties Shows resolve and overcomes difficulties in a positive and productive manner Provides responsive service to our teammates and members Continuously puts forth the extra effort to accomplish duties Develop sound conclusions and makes decisions based on analysis of data and understanding of the business Works to build high performing teams while taking an interest in teammates' professional development Organize, plan and manage teammates and processes efficiently Unfailing commitment to continuous learning and growth Acts with integrity and is open to feedback from all teammates Willingly coaches teammates through change and leads all situations with positivity The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.
As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve.
SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, interaction, national origin, age, disability or genetics.
In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at /hr-disclosures/.
Administrative/Clerical jobs encompass a broad range of roles integral to the smooth operation of any organization. Employees in these positions perform tasks such as data entry, managing calendars, arranging meetings, handling correspondence, and providing general support to other staff members. Key characteristics of these jobs include strong organizational skills, proficiency in office technologies, and excellent communication abilities. These roles are fundamental in ensuring that the daily administrative duties of the workplace are conducted efficiently, and often serve as a backbone to the managerial and operational teams.
