Location: Alabaster, Alabama
Company: AO
and leadership program- Full training from the ground up - Previous experience preferred but not required- Company events and trips! Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is lookingfor a long-term career fit and wants to get their foot in the door with a company to grow isimportant to us.
Your Responsibilities: - Provide excellent customer service through active listening and help keep both internal andcustomer-facing support documentation up-to-date. - Work with confidential customer information and treat it sensitively while actively providingrecommendations for continuous product and process improvement. - Aim to resolve issues on the
first call by being proactive and handle open customer issues andraise when appropriate to ensure timely follow-up and satisfactory resolution. - Handle and carefully respond to all customer inquiries- Assist existing clients through phone and/or in person about account management, billingissues, content and basic product application while building scalable customer-facing resourcesfor common questions and issues.
Company Accolades: - Forbes Top 25 Happiest Companies to work for in America- Fortune 500 Company- Has served working families and been in business since 1951- Publicly Traded on the NYSEPowered by Jazz HR
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