Location: Greenfield, IN
Company: Elanco
and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. Position Description: The Product & Veterinary Support Representative role is instrumental in delivering gold standard customer support and product stewardship.
As part of the Elanco Animal Health, US Customer Experience Team you will have the opportunity to leverage veterinary expertise and clinical experience to build and maintain relationships with Elanco’s diverse customer base. This is a Flexible -Hybrid opportunity at our Greenfield site. Functions, Duties, Tasks: The purpose of the position
is to serve as an ambassador of Elanco by providing technical and product support for our customers through investigating and documenting information related to potential Adverse Drug Events and/or Product Quality Complaints and analyzing and implementing appropriate customer centric solutions within established Elanco guidelines.
Additional product support projects and initiatives will also be involved, including development of and effective delivery of training materials. Prioritize availability via telephone to Elanco customers including veterinarians, clinic staff members, consumers, etc. Maintain a high level of technical proficiency related to Elanco products and associated disease
states along with knowledge of common medical conditions of major animal species, including current medical procedures and treatments, through methods including, but not limited to, clinical practice experience, self-study, and continuing education.
Ability to identify customer needs and implement support decisions that align with business objectives through interpretation of departmental policies. Demonstrate satisfactory knowledge of the regulatory, quality, and compliance requirements associated with daily execution of the role. Understand the importance of and adhere to deadlines related to all aspects of product support from the regulatory, quality, and customer service aspects of adverse event and/or product complaint investigations.
Collaborate effectively with internal and external customers and promote a positive work environment and engaging culture that is aligned with company objectives. Minimum Qualification (education, experience and/or training, required certifications): Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U. S states is required Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, interactionual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. Position Description: The Veterinarian Medical Affairs Specialist is responsible for coordinating and providing technical consulting and educational activities to support the company’s sales, marketing and R&D objectives.
This position will play a key role in supporting the next wave of innovation at Elanco and will play in outsized in contributing to the success of the company. Within the Elanco US Pet Health Organization, the specialist serves as a companion animal veterinary technical anchor and
provides support to the commercial affiliate for all pre-launch, launch, and post-launch activities as deemed appropriate for the department. At the direction of the brand marketing team, the specialist delivers high-quality medical education via live and virtual events and serves as an important speaker at specialty, national, and international conferences.
They represent Elanco and their respective product category on boards, committees, and leadership teams of professional organizations. They are an internal disease state and subject matter expert. They are recognized internally and externally as a thought leader through their influence with key industry organizations, deep medical
and scientific expertise, and experience delivering education to a wide range of audiences.
They maintain close working relationships with external specialty colleagues in private, academic, and corporate practice. The specialist’s internal influence is extensive, and they are relied upon to deliver expert medical knowledge to marketing, field sales, field veterinary teams, R&D, business development, and senior leadership. Their consultation is expected to drive today’s key marketing initiatives and ensure Elanco maintains the appropriate strategy for the future. Frequent domestic travel (approximately 60%) and occasional international travel are required. Candidates should have reasonable accessibility to a major airport.
Functions, Duties, Tasks: At the direction of the department director and brand and medical strategy teams, represent Elanco to veterinarians, professional organizations, and strategic partners + Serve as a key product advocate and representative of Elanco values to veterinary customers + Develop innovative, engaging, and balanced medical education presentations on dermatology disease state and product categories that are of strategic importance to Elanco + Be sought-after for presentations at customer facing events including breakfast/lunch/dinner meetings, and specialty, national and international conferences + Together with the director, identify and actively participate in key industry organizations, committees, and boards + Support corporate and strategic accounts teams through targeted presentations or consults with medical leadership and decision makers + Support field sales and field veterinary teams through key customer visits, consulting, and responding to customer requests for in-depth advice and knowledge + Develop and maintain close working relationships with academic, industry, corporate and private practice key opinion leaders, including dermatologists and other associated specialties In coordination with the department director, serve as a trusted medical advisor and dermatology expert to teams across Elanco’s commercial, strategy, and research organizations + Provide timely, accurate, and sophisticated knowledge to technical marketers to inform industry leading medical strategy + Collect and evaluate for probability of technical success, ideas for investigator initiated trials, marketing studies and life cycle management activities and review feasibility with technical marketer + When requested, create and deliver dermatology disease state and advanced product knowledge training for field sales and veterinary teams + Serve on launch teams, providing the voice of the specialist, and providing technical feedback to inform positioning work done by technical marketer and brand manager + Work closely with research and development to inform innovation target areas and target product profiles + Provide technical expertise to indication teams from early research through clinical development, including providing feedback on model development, clinical site selection, and study design based on feasibility and impacts to label indications + Provide consultation to business development and external innovation teams, backssing target viability and potential + Be able to influence at all levels of the business Progress disease state and specialty expertise and maintain authority to influence + Monitor scientific publications and conferences for scientific advancements and competitive information.
backss and distribute this information to technical marketing, field veterinary and R&D colleagues + Where appropriate serve on professional committees to review and draft modern treatment guidelines + Continuously develop presentation and adult education skills to ensure key messaging is heard and received by customers Travel commitment will average 60% but may be higher at times due to new product introductions or other special activities.
Minimum Qualification (education, experience and/or training, required certifications): Graduate of an AVMA (American Veterinary Medical Association) accredited veterinary program with the corresponding veterinary degree. Licensed or eligible to be licensed to practice veterinary medicine in the United States. A minimum of 5 years experience as a practicing veterinarian in companion animal or mixed animal practice (companion animal focus) although consideration may also be given for experience in comparable industry roles.
The practice experience may be in private, corporate, and/or academic environments. ACVD Board certification (or board eligible status) Additional Preferences: Solid knowledge of companion animal market, products, and related medical conditions with sound clinical and diagnostic skills. Strong written, communication and interpersonal skills, including excellent speaking and presentation skills. Experience managing clinical studies and contributing to new product development in a highly regulated environment Familiarity with the regulatory requirements associated with the reporting and follow-up on adverse event reports.
Keen planning skills and the ability to execute. Ability to work and coordinate activity effectively with others. Strong background of training and education in key areas of Elanco product categories. Travel: 40-60% Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, interactionual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Veterinary and Animal Care jobs involve roles focused on the health and well-being of animals. These positions can range from veterinarians who diagnose and treat animal illnesses, to veterinary technicians and assistants who provide support in animal healthcare settings. Other roles include animal trainers, shelter workers, and wildlife rehabilitators. Key characteristics of these jobs include a strong compassion for animals, a commitment to their care, and often, a background in biological sciences. They can be both emotionally rewarding and challenging, requiring a combination of technical skills, emotional resilience, and physical stamina.
Veterinary & Animal Care Jobs encompass a variety of roles dedicated to the health and well-being of animals. These positions can range from veterinarians, who diagnose and treat illnesses in animals, to veterinary technicians, who support vets in procedures and care. Other roles include animal trainers, groomers, and shelter staff, all working toward ensuring animals live healthy and enriched lives. These jobs typically require a deep compassion for animals, a strong sense of ethics, and, for some positions, formal education and certification. This field is characterized by its blend of medical knowledge, hands-on animal interaction, and a commitment to animal welfare.
Veterinary & Animal Care jobs encompass a variety of roles focused on the health and well-being of animals. These positions range from veterinarians who diagnose and treat animal illnesses, veterinary technicians, and nurses who assist in medical procedures, to animal caregivers and shelter workers who provide day-to-day care. Key features of these jobs include a compassionate nature, a strong interest in animal biology and behavior, and a commitment to improving the lives of animals. Professionals in this field often work in clinics, zoos, farms, or wildlife conservation areas, combining medical knowledge with hands-on care to ensure the welfare of both domestic and wild animals.
