Location: Indianapolis, IN
Company: Key Family Of Companies
full training program and competitive salary! Creating a Top Workplace is about more than offering great benefits and vacation time. It is about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.
At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA, and we are looking for the right individual to
join us! If you are passionate about delivering quality service and would like to be part of our supportive family culture - we want to hear from you. T his is a remote work from home opportunity.
Position Summary: The Operational Support Trainer will be responsible for the efficient functioning of Operational Training processes and projects and for conducting Operational Training as needed in the areas of Claims, Customer Service, Billing, Eligibility, Auditing, Operational Accounting, Client Services, Sales/Marketing and Client Relations. The main area of focus will be Customer Service training and related tasks. Essential Duties and Responsibilities: Accurately and successfully complete
the below duties and responsibilities according to KBA Management and system standards, ensuring a high quality of work, with proper spelling and grammar delivery.
M o n i tor, record, a n d r e p o rt tra i ning t e a m f u n c t i o n s , i nc l u ding trac k i ng a n d re p ort i ng tra i n i ng c l as s es, train e es, p rojects, a nd p er f o r m a n c e o f tra i n e e Serve as a central point for Operational Management to request and schedule training, obtaining approval for requested training from Manager - Audit & Training. P art i c i p a t e i n m o n th l y m e e t i n g s w i th o t h e r f u n c t i o n al p er s o n n e l a n d m a n a g ers to e n s ure c o n s i s te n c y , e f f i c i e n c y , a n d q u al i t y a m o n g the K e y F a m i l y Operational f u n c t i o n s.
T h e s e include, but are not limited to monthly quality meetings, rebuttal meetings, and ongoing meetings with Operational management to review departmental training needs. A ss ess tra i n i ng n e e d s of ne w a nd c ur r e n t Operational p o s i t i o ns b a se d o n a u d i t resu l ts, ra n d o m cus t o m er s ur v e y s , n e e d s of m a n a g e m e n t, a n d c o n c erns of Operational st a Deve l o p a nd m a i n t a i n Operational m a n u al s a n d t r a i n i ng m at e r i a l s t hrou g h i nt e r n al S h a r e P o i nt s i te, b a s ed on Qic Link, KBAS, and other s y s tem pro c e d ures a nd c o n f or m i ng to ac c e p ted m e di c al g u i d e l i nes a n d t he K e y Fa m i l y ' s s er vi c i ng r e q u i re m e n Deve l o p a n d c o n d u c t Operational a n d re m e di a l traini n g c l as s es, i nc l u ding pr e - a nd p o st - test i n g, c l as s ro o m w or k , e v a l u atio n s , a nd m a n a g e m e n t f e e d b ack pro c es s.
In i t i a t e a n d c o n d u c t training s es s i o n s in the office, as well as re m ot e l y w i t h the use of M i c roso f t Out l o o k , Teams, a nd Zoom.
Upd a t e Operational m a n u a l s w i th a l l Qic Link, KBAS, and other s y s tem e n h a nce m e n ts as t he y oc c ur, c o m m u ni c at i ng a n d t r a i ning a n y u p gra d es to a l l a f f ected p a r t i es i n a t i m ely m a n n e S er v e a s a Qic Link and KBAS e n d -user r eso u r c e t o Operational a n d su p p o rt t e a m p e r s o n n e l. E nsure c o u r s e c o n t e n t, t est i n g , evalu a t i o n s , a nd s t y le s of tra i n i ng c o n f orm to a c c e p t e d s ta n d a rds of i nstruct i o n a l d es i g n for adult learners.
Coor d i n a t e a n d m o n i tor tr ai n i n g sc h e d u l es w i t h Manager and L e a d T ra i n e r i n all l oc a t i o ns ac c ord i n g to n e e d s of m a n a g e m e n t, resol v i n g tec h n i ca l pr o bl em s relating to cl as s es, p roces s i ng d i sc re p a n c i es, s c h e d ul i n g , a n d c o ur s e m at e r i a l. Conduct one-on-one coaching sessions, provide floor and email support with new and existing staff, as needed, per quality reports and directed by management. Write, distribute, and train procedures to establish Operational guidelines per mutual agreement among functional management and training.
Occasional travel may be required dependent upon training needs. All training responsibilities must be performed remotely and occasionally in the office. Other work-related duties as assigned. Supervisory Responsibilities: O v er s i g h t of tra i n e es f or the t i m e th e y are i n trainin g , e v a l u a t i n g, a n d re p or t i ng th e i r p e r f o r m a n c e t o m a n a g e m e n t d u r i ng th i s t r a i n i n g. Monitor and assist with questions and side-by-side coaching as the new hires move to their new roles.
Competencies, Knowledge, Skills and Abilities: Experience with Claim Processing and Customer Service is preferred. Ability to take initiative and control processes, people in a group, work with Operational management and create training materials. Creative, analytical, problem solving, and training skills with ability to communicate complex issues in a simple manner. Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe. M i n i m u m of o n e -year exp e r i e n c e i n Operational w or k w i t h i n h e a l thcare re q u i re d.
T w o t o fi ve y e a rs or m ore i n e d ucation a nd t r a i n i n g preferred. E x p e r i e n c e as a tr a i n er, Operational s p e c i al i s t, or M a n a g er; a n d Pro j ect M a n a g e m e n t exp e r i e nce a Det a il e d k n o w l e d g e of h e al th b e n e f i ts c l a i m s pro c es s i n g , ex c ess l os s , c usto m er s er vi c e, K e y Fa m i l y ac c o u nt s e r v i ci n g , f ul l y insured a n d s e l f - f u n ding n e e d e d. P ro f i c i e n c y w i th M i c roso f t Of f i c e applications re qui r e S tro n g t ec h n i ca l k n o w l e d g e re q u i r e d.
K n o w l e dge of o t h e r e m p l o y ee b e n e f i ts b es i d e s m e di ca l a n d Qic Link s y s tem a p lus. E xc e l l e n t w r i t ten a nd v er b al c o m m u ni c at i on s k ill s , esp e c i al l y i n tec h n i ca l w r i t i ng a n d group pre s e n t atio n s. A bi l i t y t o do t ech ni ca l w r i t i ng a nd m a k e ef f ect iv e p r ese n ta t i o ns i n f ro n t of a group i s re q u i r e P ro f i c i e n t i n w or k i ng i n d e p e n d e nt l y , w i th the a bi li t y to s e l f - s tu d y a n d rese a r c h, e s p e c i a l l y w i t h i n t i m e co n st ra i nt s, is a must.
M ust h a v e s tr o ng c usto m er s er vi c e s k ill s , t e a m w or k , a n d t h e c a p a bi li t y t o w ork w i th m a n y d i ff erent p er s o n a l i t y s t y l es i n a p os i t i v e m a n n er. Demonstration of proven leadership abilities. More about Key Benefit Administrators: KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! /company/key-benefit-administrato/indystar/ Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.
Learn more about KBA here: / Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care. Check us out on Glassdoor!
/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37. htm If you are unable to complete an application for the Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-xyz X to ask for an accommodation or an alternative application process. All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran. DDNP02 Job Posted by Applicant Pro
Training Jobs are specialized roles or assignments designed to provide individuals with hands-on experience and skills development in a particular field or profession. These positions are characterized by a structured learning environment, where trainees are often paired with experienced mentors, and the primary focus is on learning rather than production. Training Jobs typically include a combination of instruction, real-world tasks, and evaluation to monitor progress and ensure effective knowledge transfer. They are an excellent way for newcomers to gain essential workplace competencies and for companies to cultivate future talent.
Training Jobs are specialized programs or positions designed to provide individuals with the hands-on experience and knowledge necessary for a specific role or industry. These positions often blend instructional sessions with practical work tasks, providing a comprehensive learning environment. They can range from internships and apprenticeships to professional development courses. Key characteristics include structured learning curricula, mentorship from experienced professionals, and often, the potential for employment upon successful completion of the training program. Whether for recent graduates or career changers, Training Jobs offer a valuable stepping stone to full-time employment and skill mastery.
Training Jobs are specialized programs designed to enhance an individual's skills and knowledge in a specific field or profession. These jobs are often created within companies or educational institutions to prepare participants for particular roles through hands-on experience and expert instruction. Key features of Training Jobs include structured learning curriculum, mentorship from industry professionals, and the potential for job placement upon successful completion of the program. They serve as an important bridge between theoretical learning and practical application, often focusing on emerging technologies or high-demand sectors, providing trainees with both the competence and confidence to excel in their chosen career paths.
exciting opportunity! The ideal candidate is committed to advancing the Zoo's mission to protect and inspire people to care for our world. This position will work with a variety of Macaw species such as Scarlet Macaws (Ara macao), Blue Throated Macaw (Ara glaucogularis), Blue and Gold Macaw (Ara ararauna), Hyacinth Macaw (Anodorhynchus hyacinthinus) Great Green Macaw (Ara ambiguous), Military Macaw (Ara militaris), and Green Wing Macaw (Ara chloropterus) as well as many other bird species.
Prior experience in the animal care profession, preferably a zoological setting, is required, psittacine experience is highly desired. This is a full-time, 40 hours per week, position that requires
availability to work weekends, holidays, and overtime as needed. A team-oriented personality that is temperamentally suited to work with animals is a requirement. Strong observation and communicative (both verbal and written) skills are a must.
This Birds Trainer role involves a great deal of interaction with the general public, requiring good public speaking skills and the ability to provide outstanding customer service. This position will assist with the training of seasonal care staff, interns, and volunteers. Working with Birds requires a special skill set and physical responsibilities that include, but are not limited to: One (1) year of prior related work experience. Bachelor's
degree from an accredited college/ university in Life Sciences, Zoology, or a related field is required.
Must be able to participate in area chats, feeds and behind-the-scene tours. Must possess exceptional public speaking skills and the ability to provide outstanding customer service to our guests. Completes area daily and weekly duties, including reports. Assists with research projects and exhibit modifications. Interpretation responsibilities with a variety of Macaw species. The ability to perform daily husbandry task and manual work involving the care and maintenance of the animals and exhibits under this position's care. Displays a professional attitude and appearance to visitors, volunteers, and co-workers.
Physical strength and stamina with the ability to perform very heavy work, exerting at least 100 pounds of force occasionally, and or up to 50 pounds of force frequently. Ability to work indoors and outdoors under all environmental conditions and temperatures. Ability to ascend/ descend ladders, steps and uneven terrain, while maintaining body equilibrium to perform various jobs. Exceptional visual acuity is required, along with the ability to detect, backss, identify, and observe surroundings to make sound judgments, along with the ability to communicate verbally, comprehend and decipher information accurately, using a two-way radio and telephone.
Possible occupational exposure (Category B employee) to human bloodborne pathogens. Possible exposure to dangerous chemicals (e. g. chlorine bleach, cleaning agents, etc. ) Must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines. Will be required to learn and implement species quarantine procedures as directed by Area Manager/ Curator. Valid driver's license and driving record that is insurable by our carrier. To apply: Interested candidates must include a resumé, cover letter, and salary requirements to be considered.
The Indianapolis Zoo is proud to be a Drug-Free/ Smoke-Free/ Child Safe/ Equal Opportunity Employer (EOE) Work Environment Job Posted by Applicant Pro
