Location: Knoxville, TN
Company: Childhelp
Social Services Jobs refer to employment opportunities within the community-oriented sector that are focused on providing support and assistance to individuals and families in need. These roles encompass a wide range of positions such as social workers, counselors, community organizers, case managers, and mental health professionals. A key feature of social services jobs is the commitment to bettering people's lives, often addressing complex social issues like poverty, addiction, and abuse. These jobs require empathy, communication skills, and often, a background in social work or psychology. Workers in this field are dedicated to advocacy, empowerment, and creating positive change in society.
Social services jobs encompass a wide range of professional roles dedicated to improving the well-being of individuals, families, and communities. These positions are typically found within government agencies, nonprofits, and private organizations. Workers in this field might provide counseling, support for those with disabilities, assist with adoption services, offer crisis intervention, or develop programs for community betterment. A distinctive feature of social services jobs is the focus on the social and emotional aspects of support, requiring strong empathy, communication skills, and often a background in social work, psychology, or related fields. It's a sector known for its mission-driven work, where the primary motivation is often the desire to make a positive impact on society rather than financial gain.
Social Services Jobs encompass a broad range of professions focused on improving the well-being of individuals, families, and communities. These roles often involve providing support, counseling, and resources to people facing social, economic, or health challenges. Key characteristics of these jobs include a strong emphasis on empathy, communication, and a commitment to social justice. Workers in this field typically share a desire to make a tangible positive impact on society, working in settings like nonprofits, government agencies, hospitals, and schools.
Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school graduate or equivalent.
Minimum of one year of experience in hospital registration, financial counseling, or customer service. N/A PREFERRED: Associate’s degree or technical school diploma preferred. N/A N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Knowledge of and experience using medical terminology. Knowledge of general business operations, scheduling, insurance and coding.
Knowledge of data entry and general office procedures. General computer skills necessary to work effectively in an office enivornment. Strong critical thinking skills.
Strong attention to detail skills. Strong customer service skills in person and via telephone or e-mail. Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure. Ability to perform basic mathematics. Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements. Ability to handle stressful situations. Ability to prioritize and manage multiple task simultaneously,
and to effectively anticipate and respond to issues as needed in a multi-faceted work enivornment.
Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records. Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness. Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position. Key Job Responsibilities Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements.
Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Identifies problematic encounters and follows through as appropriate. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested.
Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Experience/Licensure Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school graduate or equivalent.
Minimum of one year of experience in hospital registration, financial counseling, or customer service. N/A PREFERRED: Associate’s degree or technical school diploma preferred. N/A N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A Knowledge/Skills/Abilities Knowledge of and experience using medical terminology. Knowledge of general business operations, scheduling, insurance and coding.
Knowledge of data entry and general office procedures. General computer skills necessary to work effectively in an office enivornment. Strong critical thinking skills.
Strong attention to detail skills. Strong customer service skills in person and via telephone or e-mail. Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure. Ability to perform basic mathematics. Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements. Ability to handle stressful situations. Ability to prioritize and manage multiple task simultaneously,
and to effectively anticipate and respond to issues as needed in a multi-faceted work enivornment.
Ability to understand and interpret complex written materials such as insurance matrices, Point of Service calculations and patient records. Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness. Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position. Key Job Responsibilities Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete. Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements.
Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Identifies problematic encounters and follows through as appropriate. Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested. Performs other job functions as assigned or requested.
Physical Requirements The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
