Location: Dallas, TX
Company: Salesforce
across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager (TAM) to serve as a main contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining
a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
The Technical Account Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the TAM will build a track record in customer success through excellent communication with stakeholders and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share best practices, and adoption
of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during mission-critical peak events.
As a TAM, you will occasionally act as a point of contact for any major incidents, leading the customer's expectations and communications through the resolution of such incidents. The TAM acts as the primary technical interface on behalf of our customers and works collaboratively across both internal and external stakeholders, including partners and ISVs, as required to address the customer needs. The ideal TAM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the aptitude to learn new technologies quickly.
Responsibilities Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders. Help your customers achieve their business goals and outcomes on the Salesforce platform by.
coordinating the completion of the Signature Success catalog of services as required for your customer providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance Communicate the value of Signature Success.
Be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success. During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Following infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need. Minimum Qualifications BA/BS Degree (or relevant work experience equivalent) Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Saa S platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-level. Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal stakeholders. Knowledge of software development process and design methodologies Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Qualifications Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist, Commerce Cloud & Heroku). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Knowledge or experience in e Commerce or Salesforce Commerce Cloud a plus. Experience working with Enterprise-level customers LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $115,100 to $158,300.
For Washington-based roles, the base salary hiring range for this position is $126,600 to $174,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:Requisition #: JR228091pca3lyuhf
Sales & Business Development jobs are roles focused on driving business growth through customer acquisition, building market strategies, and fostering long-term client relationships. Key characteristics of these positions include strong communication skills, strategic thinking, and a proactive approach to identifying and capitalizing on new business opportunities. Individuals in these roles often work closely with marketing, product management, and customer service teams to ensure cohesive efforts towards the company's revenue targets.
Sales & Business Development jobs involve activities aimed at expanding a company's market reach and increasing its revenue. Professionals in this field focus on identifying new business opportunities, building relationships with potential clients, and negotiating deals. They must possess excellent communication skills, strategic thinking, and the ability to analyze market trends. Sales roles typically involve direct product or service promotion, while business development can also encompass partnerships, market research, and long-term growth strategies. These roles are crucial for company expansion and require individuals who are not only persuasive but also adept at understanding customer needs and aligning them with the company's offerings.
Sales & Business Development jobs involve activities aimed at expanding a company's market reach and increasing its revenue. Professionals in this field focus on identifying new business opportunities, building relationships with potential clients, and negotiating deals. They must possess excellent communication skills, strategic thinking, and the ability to analyze market trends. Sales roles typically involve direct product or service promotion, while business development can also encompass partnerships, market research, and long-term growth strategies. These roles are crucial for company expansion and require individuals who are not only persuasive but also adept at understanding customer needs and aligning them with the company's offerings.
health industry challenges.
With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Ensures that the assigned region meets or exceeds sales and profitability objectives.
Formulates sales strategies for markets within the assigned geography and product lines in order to attain revenue goals set by the company. Works with sales representatives to identify and evaluate market opportunities and sales potential and to establish and achieve their annual sales objectives. Manages and coaches the activities of sales representatives, therapy awareness
representatives, clinical representatives, and other field personnel. Negotiates contracts with external customers. Keeps the company informed of market dynamics and competitive activity.
Responsible for the management and implementation of company policies. Your responsibilities will include: Knowledge: Responsible for providing continuous tools and education to team members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition by continually seeking information from physicians, suppliers, insurance carriers and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitor’s
sales tactics and prepares their team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local/regional sales activities.
Business Management: Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Develops and executes sales strategies and activities; Plans and controls expenses to ensure sales objectives are met within budget; Performs a monthly forecasting review; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly; Conducts quarterly sales reviews and adjusts strategies accordingly.
Selling Skills: Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates; Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth; Confers with immediate superior in the development of marketing policy, recommending product and product line revisions as well as pricing changes; Develops and recommends expansion analysis of new field territories; Responsible for developing, implementing and monitoring a region targeting program; Identifies and recommends promotion programs and materials to help support the sales plan and strategy; Shares personal selling experiences in a way that motivates others and teaches applicable skills; Coaches others in the field on a disciplined selling model; Models strong selling skills in front of the customer with others present and without taking over the sales process; Actively supports corporate/divisional selling initiatives by proactively assisting in the training and influencing their team.
Clinical Excellence: Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiates each product line against the competitor’s products in front of the customer. Creative Economic and Value-Added Solutions: Identifies and develops working relationships with the economic buyer in their regions key accounts; Facilitation of contract negotiations involving all products within the region; Creates a compete “bundle” of product and value-add services; Evaluates situations as they affect both the account/customer, as well as the division’s overall long and short-term business needs; Helps define negotiation parameters for tough economically constrained customer situations.
Building and Maintaining Relationships: Maintains contact with major accounts and key relationships seeking to leverage them into profitable business ventures; Assist key customers in the creation, maintenance, expansion and startup of Watchman related educational courses and forums; Attend and participate in customer, company and industry sponsored forums and courses; Develop and maintain relationships with key BSC functional areas including but not limited too - National Accounts, marketing, finance, corporate programs; Spends time in the field with multiple field sales personnel to support their professional development needs and to maintain and develop strong relationships and understanding of the customer.
Responsible for recruiting, coaching and developing organizational talent. Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
Hiring & Building Organizations: Responsible for hiring and building out their defined geography. Brings diverse perspective. Evaluates multiple candidate pools and recruiting methods. Creates inclusive culture. Builds team foundational skills. Leads onboarding of new team members. Required qualifications: A four-year degree with a background (7-10+ years) in sales. Highly motivated, high impact individual with strong technical, analytical and leadership competencies to work effectively in a sales organization.
Highly detailed oriented, possess excellent written and verbal communication skills. Strong project management skills, including effectively managing multiple priorities. Candidate must have experience working successfully within a matrix organization, effectively influencing cross-functionally, across divisions and at various levels of management. Preferred qualifications: Direct experience in Structural Heart products. Sales management experience. Proven sales team development. P&L responsibility. MBA or graduate degree in related field. Strong clinical, analytical, and selling skills.
A proven track record of success will help in making this position a successful team approach to selling in the catheterization lab and to our physicians. Requisition ID: 574450 Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life.
Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2. ), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.
Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
