Location: Newport Coast, CA
Company: Irvine Company
the agent choose to. Agents must be in good performance standing, on a monthly basis, to continue working from home. Metrics are evaluated to ensure agents are working productively and with good quality. Agents must have the ability to come in-person to the resort in the event of an emergency (Wi Fi outage at home, etc.
) or for team meetings / updated training. The Reservation Sales Agent (RSA) responds to in bound customer service queue calls with the objective of selling and confirming room and other offerings (e. g. spa, golf, food and beverage, depending on the property) with an emphasis on world-class customer service. RSA will qualify, gather, organize, record and execute bookings
in a professional manner within pre-defined parameters and standards (which may change) to optimize revenue for the property as outlined above. Processes bookings via a variety of distribution channel means (i.
e. online, fax, email, 3rd party, in-house forms, voicemail, etc. ) when assigned. Achieve personal and team related revenue and departmental goals. Provide correct and timely responses to guest requests for general information regarding the property to include, but not limited to, room packages, hours of operation, seasonal offerings, and other special events as communicated via ads, marketing and public relations. Ensures business is accurately booked, communicated and executed
to perfection with service delivery in accordance with hotel/resort standards.
Effectiveness will be measured and evaluated frequently for consistency and adherence to performance requirements. Job Duties: Establish clear expectations for customers throughout the sales process. Be the benchmark example for service delivery and execution – personalize products and services. Transfers accurate, complete and timely information to operating departments within the hotel/resort. Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of Leadership Team as appropriate. Share recommendations to eliminate guest defects and service issues.
Maintain knowledge of operating hours for each revenue center. Demonstrate strong organization and problem-solving skills. Maintain knowledge of hotel/resort terms and conditions. Use strong communication skills (verbal, listening, writing); utilize confident telephone skills and etiquette. Maintain a broad understanding of the property and events to act as a Resort Knowledge Expert and sell a memorable experience to guests in all capacities. Work cohesively with other departments and co-workers as part of a synergistic team. Adhere to all standards, policies, and procedures.
Perform other duties as assigned to meet business needs as assigned. Minimum Qualifications / Other Expectations: High School Diploma or equivalent Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Knowledge of basic revenue management and need time strategies Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) – possesses confident telephone skills and etiquette Ability to use reservations software Ability to accurately input and access data Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays Compensation: Base Pay Start Rate: $16-20/hr The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us: The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California. Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities. Apply today to join our employee community, and learn more about Irvine Company , our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, interaction, interactionual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Sales & Business Development jobs involve activities aimed at expanding a company's market reach and increasing its revenue. Professionals in this field focus on identifying new business opportunities, building relationships with potential clients, and negotiating deals. They must possess excellent communication skills, strategic thinking, and the ability to analyze market trends. Sales roles typically involve direct product or service promotion, while business development can also encompass partnerships, market research, and long-term growth strategies. These roles are crucial for company expansion and require individuals who are not only persuasive but also adept at understanding customer needs and aligning them with the company's offerings.
Sales & Business Development jobs focus on driving revenue growth, expanding market share, and forging strong relationships with clients and partners. These roles often involve identifying new business opportunities, developing sales strategies, negotiating contracts, and managing customer accounts. Key characteristics include strong communication skills, a results-driven mindset, and the ability to analyze market trends to identify potential leads. These professionals must be adept at both initiating new client engagements and nurturing existing ones to ensure long-term business success.
bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.
Sunglass Hut is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. GENERAL FUNCTION Our Sales
Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.
MAJOR DUTIES AND RESPONSIBILITIES Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty. Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction. Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management. Takes
pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized.
Secures all company assets under one’s control. Helps foster an inclusive culture by treating customers and colleagues with respect. BASIC QUALIFICATIONS High School Diploma or GED Embrace new technology and change with high level of accuracy Self-accountability for sales results through use of selling skills and a drive to meet goals. Strong communication skills (both oral and written) Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment Sunglass Hut is a part of Luxottica, N.
A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Pay Range: 15.50 - 19.16 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
as well as recommend additional items or services that will complement their boating experience. You and your team are key to ensuring they leave with the right products to make that happen. We are Boaters serving Boaters with a mission of More Water, Less Hassle!
Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer. Duties/Responsibilities:
Greet and receives customers in a welcoming manner Respond to customers' questions Asks open ended questions to understand customers' needs Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Help customer select the proper product Directs customers by escorting then to the aisle or location of product Inform customers about services available and backss customer needs Assist customers' with drop ship or special order purchases Provides outstanding customer service Alerts management to potential security or loss prevention issues Assists with inventory, including receiving and stocking merchandise Process let downs as needed Ensure all product locations
are front, faced and replenished with available overstock Keep aisle and sales floor neat, clean and organized Remove any hazards or obstacles that may impede walking the aisles or sales floor Understand buy online and pick up in store process Assist with Buy on line ship from store process Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Excellent active listening skills. Excellent sales and customer service skills. Extensive knowledge of the merchandise sold.
Ability to anticipate customer's needs. Ability to recommend merchandise to customers. Ability to operate or to quickly learn the stores point-of-sale system. Education and Experience: High school diploma or equivalent preferred. Previous boating and/or retail experience preferred. Physical Requirements: Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 40 pounds to shoulder height unassisted.? To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at /westmarine.
