Account Manager Client Services - Remote in Eastern OR Central Time Zone | Dallas, TX

Detailed Information

  • Location: Dallas, TX

  • Company: Unitedhealth Group

by connecting people with the care, shop benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 6 - 8 weeks

of training. The hours during training will be 8:00am to 5:00pm EST, Monday - Friday that includes on-the-job training. Training will be conducted virtually from your home.

All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy. Primary Responsibilities: Use strong industry knowledge to add value to the clients' operation Maintain an ongoing knowledge of clients' business; as well as their contract with Optum Rx Drive solutions by engaging multiple organizational areas and providing guidance to CSM's Provide positive alternatives to complex situations encountered by client and manage expectations Act in project coordinator/manager capacity to ensure

accurate and timely completion of client projects, to the client's satisfaction Produce and analyze key reports, offering viable solutions to key issues Complete service requests to translate customer needs and requirements for Optum Rx product support and development teams Communicate with clients via face-to-face meetings, conference calls and written correspondence Interfaces with internal Optum departments Other duties as assigned by SAE or Director (including special projects) Intermediate or advanced understanding of Medicare Part D and other regulatory guidelines Ensure client service level agreements and PGs are met Following all policies and procedures related to job responsibilities and participating in the development and maintenance of departmental policies and procedures, and tools for Account Management, as appropriate.

Provides training, support, and direction to other team members, as necessary. Establishing multiple corporate relationships and participates in client sponsored events. Cultivating in-group growth through these relationships. Identify and support potential upsell opportunities. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 3+ years of experience in the PBM (shop Benefit Management) industry 2+ years of direct Client Management experience 1+ years of Medicare Part D experience Ability to travel up to 10% of the time Ability to work our normal business hours of 8:00am - 5:00pm EST, Monday - Friday including the flexibility to work occasional overtime or weekends given the business need Must be 18 years of age OR older Preferred Qualifications: CMS Regulatory and Compliance experience CMS Auditing experience Account Management experience with implementation Project management skills Proficiency in executing software programs and utilities specific to Optum Rx applications Telecommuting Requirements: Reside within Eastern OR Central Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Excellent organizational skills Excellent verbal and written communication skills Excellent presentation skills Ability to communicate to an executive audience Ability to develop and maintain internal & external relationships Customer service orientation and relationship management skills Time Management Ability to effectively present information and respond to questions from clients, management, and technical associates Ability to write reports, business correspondence and technical specifications Ability to solve practical issues and deal with many variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Connecticut, New Jersey, New York, or Rhode Island Residents Only: The annual range for Connecticut / New York / New Jersey / Rhode Island residents is $67,800 - $133,100 per year.

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with United Health Group, you'll find a far-reaching choice of benefits and incentives. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, interactionuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, age, national origin, protected veteran status, disability status, interactionual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

United Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW Requisition #: 2202406lh1ta6vwh

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