Account Manager Client Services - National Remote | Dallas, TX

Detailed Information

  • Location: Dallas, TX

  • Company: Unitedhealth Group

data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together. This position is full - time (40 hours / week). Employees are required to work our normal business hours of 8:00am - 5:00pm including the flexibility to work occasional overtime based on business need. We offer 6 - 8 weeks of paid on-the-job training. The hours during training will be 8:00am to 5:00pm local time zone, Monday - Friday. Training

will be conducted virtually from your home. All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy. Primary Responsibilities: Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers, and leaders both internal and externally Responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction Work closely with Account Executives to build

relationships and fully represent client(s) internally and also represent Optum Rx to the client(s), consultants, brokers and all external entities Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve Prioritize multiple tasks in a fast - paced complex environment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: High School Diploma / GED (or higher) 3+ years of Health Plan, shop, OR shop Benefit Management (PBM) experience 3+ years of Account Management experience Service Now experience Intermediate proficiency with using Microsoft Word, (create, edit, copy, paste, save, share, etc.

in documents), Microsoft Excel (create, edit, sort, filter, manipulate data, and analyze data in new or existing spreadsheets / reports), Microsoft Power Point (the ability to create spreadsheets - to sort, filter, and analyze data; the ability to create documents - use of spelling and grammar check; the ability to create presentations - ability to convert into graph / chart to present), and Microsoft Outlook (sending / receiving emails, managing calendars, and scheduling meetings) Ability to travel up to 25% of the time (Domestic) across the United States Ability to work any 8-hour shift between the hours of 8:00am - 5:00pm including the flexibility to work occasional overtime based on business need Preferred Qualifications: Bachelor's Degree (or higher) with 4+ years of Account Management experience Project Management experience OR Six Sigma certification Certified shop Technician Sales Force experience Rx Claim experience Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Strong relationship building and communication skills Strong analytical capabilities California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $67,800 - $133,100 per year.

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with United Health Group, you'll find a far-reaching choice of benefits and incentives.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, interactionuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, age, national origin, protected veteran status, disability status, interactionual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. United Health Group is a drug - free workplace.

Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Requisition #: 2187709lh1ta6vwh

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