Chief Sales Officer | Alabaster, AL

and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 Gold Stevie Award Winner for Great Employers We foster an exciting culture of creativity, connection, and commitment. Read more about or culture: Foundever™ Stories. Job Summary This position leads the US market sales team, focusing on market penetration, building an effective

sales organization, and ensuring robust pipeline generation and sales execution for revenue growth. Responsibilities include leading a business development team focused on acquiring new business.

The executive leader will set the strategic direction and strategy of the sales team, align sales processes to exceed KPIs, lead organizational change, and design a scalable team, with a focus on supporting and directing the sales engine through to deal closure. Responsibilities Drives aggressive year-over-year growth by developing a model capable of supporting and sustaining high, double-digit revenue growth. Develops and executes a visionary sales and solutions strategy that identifies new

opportunities aligning with organizational objectives, tailoring this strategy to the U.

S. market. Implements repeatable processes, systems, and best practices to enhance operations and customer acquisition. Cross-Functional Collaboration: Partners with various departments such as marketing for lead generation, solutions for deal architecture, operations for customer onboarding, finance for competitive pricing, and account management for vertical insights and collaboration on current account business development opportunities, and legal. Lead solutions team in developing and implementing digitally-led solutions, ensuring they align with broader sales strategies and contribute to enhanced customer experience and profitability.

Regularly review the performance of the solutions organization, proposal and bid management, providing support and guidance to ensure successful penetration of digital solutions in the market and effective collaboration with the Business Development and Account Management teams. Establishes both short-term and long-term sales goals, monitors achievement, and takes necessary action to ensure sales targets are met; backsses and identifies improvements in organizational model, team member profiles, and account strategies for continual improvement and scaling of operations.

Understands the competitive landscape, develops strategies and initiatives to maintain a leadership position in the market. Effectively identifies and translates client needs into Foundever solutions and monitors the marketplace to identify trends, advances, and shifts in customer/channel/competitor strategies. Passionately and enthusiastically involved in all aspects of team management and direct interaction during the sales process with prospects, customers, and partners; fosters teamwork and creates a positive work environment for a geographically distributed sales force.

Facilitate collaboration and establish partnerships across the global business development community to ensure alignment through standardized processes, precedent, and sustainable operational continuity. Identifies and forecasts potential sales opportunities for company-supported products and services for the aggregate team, communicates those opportunities, delegates to the appropriate sales teams across the business, and holds them accountable. Provides accurate forecasts regularly to leadership as needed. Develops and leads a team of sales professionals; ensures the team aligns on strategic objectives and specific objectives required for success.

Monitors and manages KPIs to ensure sales execution. Creates a team of hunters to bring in new customers and assists with upselling existing customers as needed; ensures the skills and development of the sales organization align with business requirements leading to success for both the individual and Foundever. Meets with assigned team members frequently to oversee sales activities and team progress. Sales activities typically include proposal and bid strategies, pricing, capture efforts, and collaboration with internal and external support personnel.

Education and Experience Bachelor’s degree required, MBA preferred with ten plus years of related experience; or any equivalent combination of related training/education and experience required. 10+ years of Sales and Sales Leadership experience desired, preferably within the outsourcing or large-scale Customer Experience (CX) technology-consulting arena. Experience and knowledge of the call center industry are essential. Demonstrated ability to build and lead best-in-class sales teams by fostering loyalty, trust, and commitment to organizational goals.

Experience building and motivating an effective sales team required. Demonstrated ability excelling in cross-functional, global matrix organizations, show casing agility in complex multifaceted environments. Qualifications Outstanding organizational leadership skills, exceptional written and oral communication abilities, adept at building strong relationships with customers and employees through teamwork and motivation. Exemplifies executive presence and proficiency in public speaking at industry and related events. • Demonstrates a history of successfully driving organizational change in turnaround environments.

Possesses solid presentation and negotiation skills, showcasing creativity in proactive " hunting" approaches, complemented by a strong knowledge of current and evolving company products and services, and maintaining up-to-date industry/competitor insights. Solid understanding of business financials, P&L statements, and ROI analysis Proven capacity to manage multiple demanding priorities effectively, ensuring optimal resource allocation to deliver customer results. Capable of comprehending customer buying processes and drivers, aligning sales approaches to meet these needs, and establishing and maintaining significant relationships with CXO level customers in key markets.

Strong business acumen and operating experience, particularly in the areas of sales compensation, sales organization structures, forecasting, financial planning, budgeting and the identification and implementation of sales programs and solutions designed to address customer needs. Solid skills utilizing and leveraging a CRM tool such as. Travel: Requires up to 60% travel, both domestic and international. Our Perks Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market). Growth opportunities through various development programs. Employee discounts. Excellent work culture. Pre-employment Requirements Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, interaction, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, interactionual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.