Location: Charlotte, NC
Company: Jackson Hewitt
fees. Under general supervision and in accordance with established company policies and procedures, the Multi Store Manager (MSM) participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district.
This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge
of the business What you'll do here: Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems. Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training. Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies
and facilities maintenance. Maintains relationships with property managers and landlords.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area. Skills you'll bring for success: High School Diploma/GED or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred. Two years' previous management or supervisory experience required.
Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software. Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.
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Retail Jobs refer to employment positions within the retail industry, where staff are involved in selling goods and services to consumers. These jobs are typically found in stores, shops, and online markets, ranging from cashier and sales associate roles to store management and merchandising. Key characteristics of retail jobs include direct customer interaction, inventory management, and the need for strong communication and sales skills. These positions often require flexibility with hours, including weekends and holidays, to align with peak shopping times. Furthermore, retail jobs can serve as an entry point for career growth within the customer service and business sectors.
