UX Researcher (Remote, Tysons Corner, VA) | Alabaster, AL

Detailed Information

  • Location: McLean

  • Company: Maximus Services

century government challenges to build trust people have in the federal government. We aim to deliver services that are simple, seamless, and secure for all people. We use approaches grounded in design thinking, lean, and agile to help solve customer challenges, and shape Maximus' Customer Experience (CX) go-to-market strategy across our federal services.

We are looking for a Senior User Experience (UX) Researcher with experience planning, executing, and synthesizing disparate customer research data to help shape the future of government products and services. By joining our TXSS organization you will play a key role in leading UX Research for federal agencies and help to champion a human-centered

design process and culture. We value diversity and inclusion and are committed to creating an environment where everyone feels empowered to contribute their unique perspectives.

Using design thinking and human-centered design frameworks to solve end-to-end service, customer, and employee experience challenges, you'll have the ability to make lasting change in the public sector. Working in a cross-functional team you will plan, organize, and execute research studies that uncover pain points and areas of opportunities to solve complex problems. You will serve as the voice of the end-user, making sure customer needs are considered and met. If you're an experienced researcher and storyteller

who embraces an environment where you can experiment, learn, and support the public sector to make the government work for all, we would love to hear from you.

Must reside in the Washington DC, Maryland, Virginia (DMV) area. While the position is remote, it will require onsite meetings at corporate headquarters in Tysons Corner, VA, and client meetings in the DMV area. Ability to travel as required up to 50%. Given the dynamic nature of the team and the need to be responsive to our customers' needs, some travel may be coordinated on short notice. Essential Duties and Responsibilities: •Oversee and participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting.

Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, A/B testing, card sorting, focus groups, task analysis, and competitive analysis, among others, to gain deep insights into user needs and behaviors. •Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. •Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles.

Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle. •Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. •Craft compelling stories and visual models to communicate insights and discoveries effectively and clearly, inclusive of diverse perspectives, ensuring resonance with diverse audiences through reports, presentations, and interactive workshops. •Represent the diverse needs of end-users, customers, employees, and business stakeholders across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.

•Create research plans, interview/discussion guides, recruitment strategies, user personas, jobs-to-be-done insights, user/customer journey maps, and competitive analysis reports that clarify synthesized themes, pain points and articulate and address customer and business needs for a given service or product. •Stay up to date with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring your project team is equipped with the right resources and techniques to deliver impactful results.

•Foster a cross-disciplinary approach that utilizes design thinking concepts and embraces creativity, rigor, and data. •Build strong and collaborative relationships with cross-functional teams to launch new products, features, and services on time and within budget. •Informally serve as a mentor to others to develop their professional skills and improve the quality of their work. Required Education, Experience, & Skills •Bachelor's degree (BA/BS) or higher in a creative or technical field such as Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Design, or equivalent combination of education and experience.

•Minimum 7 years of experience in applied UX, CX, and digital strategy with a user research focus. 8 years preferred •Experience in research ethics and best practices for human subjects to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts. •A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, and crisply articulated insights from the research.

•Expert knowledge in defining, planning, and executing research studies including outlining objectives and goals. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods. •Basic familiarity with design and prototyping tools, such as: Figma, Sketch, In Vision and/or Adobe Creative Suite. •Familiarity with research tools, such as: Dovetail, Enjoy HQ, , User Zoom, Miro, Mural, Optimal Workshop, and/or Medallia.

•Exceptional collaboration skills. High degree of creativity, empathy, and passion. •Stellar communication skills (storytelling, visualization, use of qualitative and quantitative data) to enlist support for initiatives and ignite enthusiasm to execute. •Proficient in Human-Centered Design, Design Thinking, Agile and Lean methodologies. •Demonstrated experience applying design thinking/HCD principles and tools to solve client challenges. •Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry- and company-specific terminology.

•Solid written and verbal communication skills and leadership •Ability to summarize and convey information to stakeholders and sponsors. •Ability to work in a fast-paced and dynamic environment. •A deep, natural curiosity and strong interpersonal, verbal, and written communication skills. •Ability to be nimble through constant change and unexpected challenges. •Strong negotiation and objection handling skills. Job Summary Essential Duties and Responsibilities: - Lead all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting.

Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, A/B testing, card sorting, focus groups, task analysis, and competitive analysis, among others, to gain deep insights into user needs and behaviors. - Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. - Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle.

- Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. - Craft compelling stories and visual models to communicate insights and discoveries effectively and clearly, inclusive of diverse perspectives, ensuring resonance with diverse audiences through reports, presentations, and interactive workshops. - Represent the diverse needs of end-users, customers, employees, and business stakeholders across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.

- Create research plans, interview/discussion guides, recruitment strategies, user personas, jobs-to-be-done insights, user/customer journey maps, and competitive analysis reports that clarify synthesized themes, pain points and articulate and address customer and business needs for a given service or product. - Stay up to date with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring your project team is equipped with the right resources and techniques to deliver impactful results.

- Foster a cross-disciplinary approach that utilizes design thinking concepts and embraces creativity, rigor, and data. - Build strong and collaborative relationships with cross-functional teams to launch new products, features, and services on time and within budget. Minimum Requirements: Bachelor's Degree or equivalent experience. - 7-10 years of related professional experience. Education and Experience Requirements #LI-CR1 #Techjobs MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit.

EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $150,000.00/Yr. Posted Min USD $63,100.00/Yr.

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