Usability Researcher ) | Alabaster, AL

Detailed Information

  • Location: Remote

- User testing capabilities and solutions they provide. - Excellent quantitative experience · Performance Indicators - Meeting deadlines Top 3 Hard Skills Required + Years of Experience - 2+ years 1. User testing experience 2. Qual and Quant research experience 3.

Highly detail oriented – operational organization experience" " Role: In this role, you will be part of the team responsible for Word user experience research. You will execute impactful research to quantify UX progress and uncover deep customer insights needed to influence product decisions. You will derive insights from quantitative and qualitative data, synthesizing in partnership with other researchers. You will

play a role in making Office products easier to use for people around the world. Summary of key projects and initiatives Their primary focus will be conducting user experience research for Microsoft Word.

The day-to-day work will vary depending on where they are at different stages of a research study. Some days they may be planning and setting up a research study, other days will be analyzing and reporting, occasionally sharing research results or collaborating with PMs and designers. The first key project will be conducting an unmoderated benchmarking study with a usability focus. Most of the study will be set up - they will need to pilot the study, run the study, analyze the findings,

and create a report/summary. For other projects, we do have a need for help with more usability related research with Word.

There is some flexibility to choose projects based on what they are interested in learning/working on and their skillset. This could entail a variety of qualitative and quantitative research methods at different stages of the product development lifecycle. Methods could include user interviews, surveys, user testing, focus groups. Perks of this role Impact - we get to work on products that many around the world use Flexible working hours - no set schedule Lots of opportunity to learn and grow as a researcher including some flexibility to choose projects and use/try different research methods, and learn from other researchers Access to top user research tools including , potentially UX Playbook, DScout, and Qualtrics depending on the project Responsibilities: Planning and executing quantitative research studies and rapid evaluative research, with a primary focus on Benchmarking research.

Analyzing and synthesizing data into scorecards, video compilations and issue tracking. Sensemaking across data sources, prioritizing issues, and tracking impact of research. Skills & Experience (Required): Strong project management, organization, and planning skills with an attention to detail.

Skilled at coordination and collaboration, naturally curious and an eager problem solver. At least 2 years of UX researcher experience, or 1 year in UX research with 2+ years in related product making roles (design, data science, or project management). Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback. Experience analyzing quantitative data and tracking metrics. Experience with qualitative research methods and insight synthesis. An degree in an Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or other data- or research-centric field.

Skills & Experience (Desirable): Experience with online research tools, video editing and/or benchmark research methods Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development.

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