Location: Chicago, IL
Company: State Of Illinois
contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. REQ #32911 Position Overview The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Quality Assurance (QA) Specialist. Under administrative direction, this position will support the implementation of DCFS' Continuous
Quality Improvement (CQI) processes and activities, both regionally and elsewhere in the state as needed, and for all service lines. This position will provide QA/CQI technical assistance, consultation, and support to Regional Administrators and other regional staff.
This position will be responsible for routinely evaluating both DCFS and Community-Based Partners (CBP) practice and outcomes through various data reports, dashboards, and warehouses. The position will be responsible for providing user-friendly data reports to regional DCFS and CBP leadership through established and new CQI teams in order for data-based decision-making to occur. With the provision of these data at CQI teams
on a regular basis, this position will be responsible for guiding regional DCFS and CBP staff through DCFS established cycle of improvement (PDSA, or Plan-Do-Study-Act) in order to move the needle on performance toward achievement of child and family outcomes.
This position provides a great opportunity for someone who is passionate about children and interested in providing leadership in the pursuit of quality assurance and continuous quality improvement in the services we provide. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership capabilities.
We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. Job Responsibilities 1. Serves as Quality Assurance Specialist, managing the statewide Quality Assurance system for assigned divisions and/or geographic areas 2. Provides professional technical assistance, consultation, and support to the Regional Administrator and other regional staff representing child welfare services to prepare and present reports on quality assurance activities, quality improvement activities, and other issues to the regional and/or local CQI teams or any equivalent meeting structures where continuous quality improvement efforts are discussed and monitored 3.
Serves as lead facilitator and central depository of all information and data related to performance within the region as identified and provided by a variety of divisions and units, including, but not limited to Agency Performance Monitoring and Execution, Administrative Case Review, Office of Financial Management, Quality Assurance, Office of Race Equity Practice, Research and Child Well-being, Inspector General, Employee Services, Contract Administration, Legal Services, and Learning and Professional Development 4.
Provides input into the implementation of qualitative case reviews according to COA/Social Current Performance and Quality Improvement (PQI) standards 5. Conducts routine analysis of regional performance for child welfare services, including child protection, intact, foster care, foster home licensing, and other regional services, which may be completed through qualitative case reviews 6. Provides input to the Regional Administrator, Child Welfare Services staff, and regional CQI teams in the development, implementation, and monitoring of action plans and further enhancement in all areas of the operation 7.
Serves as the lead and conduit for regional staff regarding child welfare services in requesting information, conducting special file reviews, audits, and other necessary information to be obtained from regional staff in conducting central office reviews or in compliance with special audit requests from governmental entities 8. Serves as the lead and conduit for regional staff regarding child welfare services in requesting information, conducting special file reviews, audits, and other necessary information to be obtained from regional staff in conducting central office reviews or in compliance with special audit requests from governmental entities Minimum Qualifications 1.
Requires a master's degree in social work or a related human services field from a recognized college or university 2. Requires three years of progressively responsible child welfare administrative experience with an MSW OR four years of progressively responsible child welfare administrative experience with a master's degree in a related human services field Preferred Qualifications 1. 3 years of experience implementing Quality Assurance/Continuous Quality Improvement principles, elements, processes, and structural components in a public or private organization 2.
3 years of experience navigating an electronic case record system and utilizing data literacy skills while using the Microsoft Office Suite of products in an office setting in a public or private organization 3. 3 years of experience performing quality assurance review activities for a public or private organization 4. 3 years of experience working in a social work field related to child welfare or child protection 5. 3 years of professional experience administering a social work program 6.
3 years of experience serving in a liaison capacity in a public or private organization Conditions of Employment 1. Requires ability to pass a background check 2. Requires ability to travel and possession of a valid driver's license and ability to travel About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. Work Hours: Monday-Friday 8:30AM-5:00PM Work Location: 1911 S Indiana Ave Chicago, IL 60616-1310 Agency Contact: Michael Bernardy Email: Phone #:217-558-xyz X Job Family: Leadership & Management; Social Services PIN #: 08-9260 This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.
homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois. homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois. – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email.
Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: @SIL-P1.
Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.
Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.
