Public Aid Quality Control Supervisor - 3590000 | Springfield, IL

Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.

Quality Assurance (QA) jobs involve ensuring that products and services meet certain standards of quality before they reach the consumer. Those in QA roles are responsible for developing and implementing testing processes, inspecting products for defects and non-compliance, and analyzing quality data to drive improvements. A key characteristic of QA positions is the focus on preventing errors rather than just correcting them, which necessitates a proactive approach and attention to detail. Additionally, QA professionals often collaborate closely with production teams to foster a culture of quality throughout an organization.

monitors, evaluates, and provides oversight of program delivery by TAP network partners to ensure quality outcomes. Works with the TAP Director to determine program evaluation needs of the TAP network and implements procedures and timelines to meet the needs.

Uses best practices or relevant literature to guide the evaluation plan. Draws on a variety of evaluation instruments and procedures. Works with network partners to identify program specific indicators of quality programming and provides feedback to ensure quality outcomes. Develops and implements data collection tools, including protocols and procedures. Conducts data analysis activities to prepare program evaluation reports for

the state of Illinois quarterly. Makes clinically based visits to TAP network partners to monitor and ensure the quality of services provided. Responsible for training and education for the program.

In this role, plans and facilitates expert-led trainings, creates professional training content, and provides autism specific trainings throughout the state on behalf of the program. Assists with Hope’s Communications team to provide content for the TAP Newsletter, website, and social media. Plans, coordinates, and facilitates programmatic work group participation for the TAP network partners. Gathers and disseminates information on best practices regarding the backssment and treatment of

autism throughout the network. Active participant in TAP meetings and events as assigned.

15% Travel and evening hours may be required. Position Requirements: Employee must hold a master’s degree in social services, human relations, or related field. Employee must have advanced knowledge of evidence-based best practices in the diagnosis and treatment of autism. Employee must have extensive knowledge of autism resources and services. Employee must have superior communication skills and professional demeanor. Employee must have the ability to elicit cooperation and maintain productive working relationships with internal and external stakeholders. Employee must demonstrate success in working with multiple groups to promote network development.

Employee must have excellent presentation skills with an ability to represent the program. Employee must understand concepts, practices, and procedures of non-profit, social service, educational and health care sectors. Employee must be capable to work in a high energy environment. Employee must have the ability to self-motivate and work independently. Employee must be detail oriented and able to handle multiple complex tasks or assignments, consistently producing high quality work. Employee must demonstrate sound judgement, problem-solving, and flexibility.

Employee must recognize and accommodate cultural differences and diversity. Employee must consistently demonstrate behavior in alignment with the organization’s core values. Employee demonstrates good attendance and will use designated benefit time (sick, PTO, personal), not exceeding the provided days. Employee must have the ability to independently travel extensively throughout Illinois. Employee must have knowledge of the grant process at the state level. Marginal Functions: Assumes responsibility as a mandated reporter concerning incidents of alleged abuse or neglect of individuals served by Hope, as outlined in our agency’s policies and procedures.

Performs all other duties as required or assigned. Working Conditions: Work is performed in indoor settings in a typical office climate. Travel is a requirement of the position therefore driving or procuring alternative transport is required. Overnight accommodations are provided. Preferred Qualifications: At least 4 years’ experience working in a social service or non-profit organization. Knowledge of grant writing, management, and GATA requirements. Physical & Basic Requirements: Must be able to understand and execute detailed communication about the grant.

Must be able to use technology to communicate with others, collect data and any required documentation. Must be able to use the Zoom platform as a way to facilitate meetings and webinars. Must maintain a professional appearance aligned with the organization’s dress code, but also with hygiene and grooming. Benefits for Full-Time Grant Monitor: Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (Health and Dependent) Health Savings Account Life Insurance 401(k) Retirement Plan Paid Time Off Employee & Dependent Tuition Reimbursement Hope is an Equal Opportunity Employer.

PIa37b2bf1d97f-26276-33391574For more details: jobs-search. org/technology_springfield-c429946/tap-quality-coordinator-springfield-il-springfield_i1973419590

agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when

specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Posting Identification Number Position Overview The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative reviews of case records and call recordings on State and Federal Assistance cases. This position conducts case reviews within an assigned geographical location for compliance

with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures; conducts interviews with public assistance recipients, responsible relatives, and staff to verify information; and analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement.

Job Responsibilities Performs comprehensive, detailed, analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.

Conducts interviews with public assistance recipients and responsible relatives. Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes. Reviews, studies, and applies Federal and State policies, procedures, and regulations, as well as DHS policies, rules and procedures governing public assistance programs included in the review.

Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences. Requires two (2) years of professional experience in casework or related area.

Preferred Qualifications Two (2) years of professional experience utilizing interviewing techniques for a public or private organization. Two (2) years of professional experience reviewing and evaluating data in accordance with established criteria. One (1) year of professional experience preparing clear, concise, and accurate reports, and interpreting review findings and agency policies effectively in writing. Four (4) years of professional experience administering a public aid assistance program such as the Supplemental Nutrition Assistance Program (SNAP). Two (2) years of professional experience establishing and maintaining satisfactory working relationships with local staffs, recipients, and the public.

Two (2) years of professional experience working in a public assistance eligibility system such as Integrated Eligibility System (IES). Conditions of Employment Requires the ability to travel. Requires the ability to work overtime and/or outside of regular business hours. Requires basic proficiency in Microsoft Office Suite. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Mon - Fri, 8:30am - 5:00pm Work Location: 600 E Ash St Springfield, IL 62703-2925 Family and Community Services Family & Community Resource Center Bureau of Customer Support Services Springfield/Sangamon County Agency Contact: Job Family: Social Services About the Agency: The Illinois Department of Human Services serves families in need across Illinois.

Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: www2.

illinois. gov/cms/benefits/Pages/default. aspx APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois. homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois. homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.

– click “Application Procedures” in the footer of every page of the website. State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: @SIL-P1.