Location: Glendale, CA
Company: MV Public Transportation
a Quality Assurance Monitor / Transit Analyst to support the collection, maintenance, analysis, and reporting of audit data from various MV service Providers.
Responsibilities: Periodic or unscheduled monitoring of the performance of MV Provider contracted services based upon established Quality Assurance plan and Contract standards.
Data collection activities, processes, and procedures of various MV departments and Service Providers. Track contract tasks to ensure completion. Keep detail record of Providers performance. Track and monitor open quality findings and discrepancies and ensure corrective actions. Prepare accurate and concise checklists to include deficiencies and
findings. Assist in preparing administrative, compliance, and numerous ad-hoc reports for presentation to internal and external customers. Support the generation statistical reports, presentations, graphics, forms, and other documents to communicate Quality information.
Assist in monitoring Reservations, Dispatch and Accounting activities for Quality Assurance. Respond to internal and external requests for Provider and operational data. Perform other duties or projects of similar nature and level as assigned. Talent Requirements Education and Experience: (any equivalent combination of education and experience) High School Diploma or equivalent Minimum of two (2) years of professional
experience, preferably in public transportation or similar environment Knowledge: Modern office methods, procedures, and use of computer equipment Microsoft Office suite including Word, Excel, Outlook, and Power Point Ability: Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines Demonstrate analytical skill Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing Exhibit problem-solving skills and exceptional customer service Has the desire to care for the organization's well-being and for the co-workers he/she interacts with Be open to collaborate and work in a team-oriented and helping environment Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement Starting pay rate: $24.14/hour MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, interaction, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
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