Location: San Francisco, CA
Company: Avispa Technology
in the following areas: existing or new department workflows, the use of clinical and business information systems, and other computer software applications for the Health Contact Center. The ideal candidate has 3-5 years of related experience in training creation or delivery.
Training and Quality Assurance Coordinator Pay and Benefits: Hourly pay: $40/hr Worksite: Leading medical institution (San Francisco, CA 94158 - Onsite, Must travel to all Medical Center locations) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 3 Month Assignment Training and Quality Assurance Coordinator Responsibilities: Lead the development of educational tools
relating to existing and new computer applications, system updates, and other organizational goals and changes Develop or modify curriculum, content, and/or materials for training programs to meet the needs of end-users Deliver an appropriate level of instruction and competence/evaluations required for each user Collaborate with other Subject Matter Experts to ensure the delivery of effective, accurate training Develop in-depth knowledge of workflows and processes, and important system functionality supporting the workflows Apply knowledge of adult learning theory and flexibility in training techniques that reach audiences of varied backgrounds and learning styles Maintains specialty training
programs focused on staff development which results in higher patient, referring provider, and staff satisfaction May participate in the review and triage of scheduling error tickets submitted by customers; will provide resolution of training-related issues or errors Apply professional training and development skills to resolve and address a wide range of training issues and needs backssments.
Provide support to improve teaching and learning outcomes. Training and Quality Assurance Coordinator Qualifications: 3-5 years of related experience in training creation or delivery. Bachelor's degree in a related area and/or equivalent experience/training.
Master’s degree in education or related a field is preferred. Training Certification is preferred. Previous healthcare training experience with Epic systems, adult healthcare, or adult learning. Thorough knowledge of functional areas and understanding how work may impact other areas. Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. Strong analytical, verbal, written, and interpersonal communication skills and strong presentation skills. Thorough knowledge of organizational policies and procedures. Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources.
Thorough knowledge of current training programs and trends is preferred. Strong skills in conducting needs backssment and development of new training courses to meet organizational needs are preferred. Thorough knowledge and skills with relevant business software systems; i. e. Word, Excel, Access, Power Point. Strong skills in planning, resourcing, and monitoring effective delivery of training. Thorough knowledge of applying adult learning theories and education methodologies. Thorough knowledge of training and development, performance management, and workplace learning.
Ability to apply knowledge to achieve successful organizational outcomes. Training and Quality Assurance Coordinator Shift:8:00 am - 4:30 pm. 40 hrs/wk max. The number of hours worked per day may vary dependent on workflow.
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