Quality assurance analyst | Newark, DE

Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.

Quality Assurance (QA) jobs involve ensuring that products, services, or processes meet established standards of quality through systematic activities and measures. These roles typically focus on preventing defects, identifying potential issues, and implementing solutions to maintain quality consistency. Key features of QA positions include rigorous testing, meticulous attention to detail, and a commitment to continuous improvement. QA professionals work across various industries, from software development to manufacturing, to safeguard customer satisfaction and comply with regulatory requirements.

Quality Assurance (QA) jobs involve ensuring that products, services, or software meet established standards of quality before they reach the consumer. Professionals in QA roles are responsible for identifying defects, implementing test strategies, and ensuring compliance with industry regulations. Key features of QA jobs include attention to detail, a systematic approach to problem-solving, and a focus on continuous improvement. QA specialists work to prevent errors and enhance customer satisfaction by aiming for zero defects and delivering reliable performance.

developing, maintaining and measuring the quality of the billing and collection process through the design and implementation of best practices, execution of aud the it process, and management reporting of audit results. Responsi Responsibilities the identification of audit process opportunities and developing audit guidelines that ensure financial and operational objectives of the billing and collections department, defining the documentation and support needed to facilitate the audit program, and communicating results to provide performance feedback and continuous improvement.

Reporting Relationships : Reports directly to SVP Billing and Collections Responsibilities: Responsible for

enhancing billing and collection process quality through active measurement of process standards and provides continuous feedback for billing operations management and staff.

Develop a framework for quality assurance discipline to ensure key processes have been identified for both financial and operational impact, forms/template development to match identified best practices, audit schedule, and capacity planning, audit sampling methodology, and management reporting of results. In partnerhsip with billing, operations leads develop standards or best practices that will be measured through a quality assurance audit process aligned to key financial and operational objectives. Capture and

measure audit results including the development and management of audit forms/templates, audit result repository, and audit sample methodology to ensure evidence and process coverage is achieved.

Develop and distribute documentation of audit results that provides staff, direct management, and senior management understanding of performance and corrective action plans for areas of opportunities. Provide collaboration with billing operations leads to understanding their business objectives, strategies, and ongoing challenges and partner to develop and prioritize key initiatives MINIMUM REQUIREMENTS: Strong background in the Insurance Industry Excellent organizational, communication, and interpersonal skills.

Strong information systems understanding and ability to use internal systems as well as Microsoft Office programs Ability to dissect QA data sets, identify root causes/trends Ability to excel independently and in a team environment. DESIRED QUALIFICATIONS: Bachelor's degree in a related field or proven insurance-related experience. Minimum of 5 years experience in an analytical role. Aptitude for learning is required. Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, interaction, interactionual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

For additional information about Chubb or its services, please visit our website at http: ///careers To be considered an applicant for employment with Chubb, all applicants must go to Chubb's Careers website to apply for the position(s) of interest and complete an online application. If you do not complete the online application, you will not be considered an applicant in accordance with Chubb's policy. Requisition #: 3545136ahf9io63