Quality Assurance Supervisor | Peoria, IL

Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.

families with the tools and ties to succeed. Our team works with schools, the court system, and other social service agencies to connect counseling, intervention, preventative education, and other support services for families in need. Family Core , a private, non-profit, nationally accredited social service agency with over 120 years of service, takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations.

The end goal is to maintain the integrity of the family. Be a part of this goal by joining the Family Core Team! Family Core offers a Full Benefits Package including: $4,000 Sign on Bonus Potential Competitive Pay Generous Paid Time

off and Holidays Medical, Dental and Vision benefits Employer funded Health Savings Account Basic Life Insurance & Voluntary Life Insurance Short Term Disability & Long-Term Disability 401k (3% Employer Contribution after vested) Professional Development Opportunities Wellness Program Culture supporting Work/Life Balance The In take and Quality Assurance Manager oversees the intake function for all Family Core programs and ensures quality standards are achieved.

Performs highly advanced quality assurance work. Work involves overseeing the planning, development and administration of internal quality assurance and compliance activities. May supervise the work of others. Works under minimal

supervision, with extensive latitude for the use of initiative and independent judgement.

Promote the culture and competencies of Leaders Grow Leaders; Leaders Get Measurable Results and Leaders Shape Family Core Culture. These competencies are:   Leaders Grow Leaders Talent recruitment, retention Succession Planning Mentoring Professionalism, communicates effectively and stays current with technology Leaders Get Measurable Results Innovation- New programming, new funding sources, new partnerships or collaborations Operational Excellence- Program Management, Program Delivery, Contractual Obligations, Council on Accreditation Customer Excellence and Satisfaction- responses, management and participation Leaders Shape Family Core Culture Transformation that crosses total Family Core impacts Collaboration that impacts Family Core Ambassador internal and external to Family Core, marketing all services Responsibilities : Oversees, plans, and administers intake paperwork for all programs.

Including collecting information from clients, verifying payment information, working with Directors on assignment of cases and assisting with the handoff. Oversees, plans, and administers quality control programs to ensure the accuracy and timeliness of data. Oversees quality control case reading and other quality assurance and compliance activities.

Develops and conducts staff training as new program policies and procedures are implemented or new program s are mandated. Evaluates and monitors functions of all departments involved in the quality improvement process to ensure timely compliance with assigned tasks, goals, and objectives in compliance with COA. Evaluates trends and resolves problems regarding the methods of quality operations and procedures. Analyzes, interprets, and reports data to manage and participate in the Performance Quality Improvement Committee and all corrective action planning.

Works with staff to identify and modify quality control procedures to meet the needs of program. Provides technical guidance and assistance during the review process. Adhere to standards adopted through Council on Accreditation. Ability to organize and maintain data and confidential information. Develop and maintain working relationships with all internal and external clients. Ensure safety protocols and policies are practiced at all times. Assumes responsibility for professional development and cultural competency. Performs other duties as assigned.

Requirements : Education and Experience : A master level degree from an accredited college or university in human services related field, customer relations, business administration, or in a related area required. At least 5 years' experience in direct program experience or related service experience. This position requires experience with eligibility, insurance, auditing or analytical work, m athematical skills, and customer service and good communication skills, to include speaking to groups and writing proposals and articles. Literacy or working knowledge of office automation, planning, project management, budgeting, telecommunications, networking, and imaging is necessary.

Competency: Knowledge of federal and state program policies and laws of financial and medical eligibility program polic i es and of quality control procedures. Skills in interview ing , in analyzing data and in the use of a computer with applicable software. Ability to plan, coordinate and administer quality control program activities to ensure compliance with C ouncil On Accreditation and all state and federal regulations. Collaborates and contributes to team and Family Core Q uality I mprovement and evaluation activities.

Oversee the development and maintenance of procedures and distribution of quality documentation that complies with the requirements of accreditation, licensing and contracts.   Promote and demonstrate commitment to Family Core's mission, vision and values. Strong skills in the areas of fiscal, personnel, and administrative management. Highly responsive to client and staff needs with respect to the National Association of Social Workers Code of Ethics. To identify programs and develop solutions to communicate effectively and to work across all department s and program s. Ability to establish and maintain a client focus.

Ability to set and maintain professional boundaries with clients. Must pass required background check. Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, interactionual orientation, age, or background. Successfully complete Family Core training as required. Utilize time tracking software and all other software required to fulfill duties. Must possess valid Illinois Driver's License in good standing, and proof of valid vehicle insurance. Safe, reliable personal vehicle, to be used for Family Core business.

Physical: While performing the duties of this job, the employee is required to frequently walk, stand, stoop, kneel, crouch or crawl, push, pull, lift, grasp and feel. The employee frequently is required to use manual or finger dexterity and eye-hand coordination when handing computer equipment and related tools. Requires corrected vision and hearing within normal range. The noise level is normal. No occupational exposure to blood, body fluids, communicable disease, or other potentially infectious substances. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment : May be subject to distraction and interruptions. May be subject to difficult client interactions that involve behavioral and emotional challenges. Work occurs in and out of an office environment. Frequently exposed to loud noise and outdoor weather condition. Family Core is an Equal Employment Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Clarification for 'Other duties as assigned': This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

N/A Operations Inspect or perform audits on incoming material, using measuring and gaging tools and visual techniques in determining conformance to engineering specifications Contain non-conforming parts and materials Sort and rework non-conforming parts and material Prioritize the order of short-quantity loads, and manage FIFO flow of received goods Perform visual inspection of painted surfaces, surface defects, cleanliness and packaging, and welds Ability to operate material handling equipment (pallet jacks and hoists) Organization & Management Determine the method(s) and process(es) needed to measure part conformance, according to the allowed dimensional tolerances and normal gaging practices

Document and report non-conformances to specifications using computerized quality documentation system Perform visual inspection of painted surfaces, surface defects, cleanliness and packaging Technical Ability to use inspection measuring tools, equipment, and gages Understand and implement inspection techniques Operating-level proficiency using computer software programs Other Any other duties as assigned Knowledge, skills, abilities Hard skills Comprehension-level knowledge and ability to interpret engineering drawings, as well geometrically dimensioned and toleranced engineering drawings Values & attitudes Global team spirit Team player Caring for people Open-minded Excellence Reactive Resilient

to pressure Rigorous Customer focus Client oriented Reliable & trustworthy Flexible Initiative Autonomous Innovative Daring Work experience Overall recommendations Previous work experience in a quality background preferred Education background Overall recommendations High school diploma or equivalent 2- or 4-year technical degree preferred About TRIGO Global Quality Solutions Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries.

With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries. TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity.

We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, interaction, interactionual orientation, age, marital status, family status, and disability. TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted. Job Posted by Applicant Pro

Quality Assurance (QA) jobs involve ensuring that products, services, or processes meet established standards of quality through systematic activities and measures. These roles typically focus on preventing defects, identifying potential issues, and implementing solutions to maintain quality consistency. Key features of QA positions include rigorous testing, meticulous attention to detail, and a commitment to continuous improvement. QA professionals work across various industries, from software development to manufacturing, to safeguard customer satisfaction and comply with regulatory requirements.