Location: Atlanta, GA
Company: W.W. Williams Company
with an extensive network of 41 facilities employing more than 475 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.
Opportunity Summary: The Regional Service and Quality Manager leads the overall efficiency and effectiveness of the service operations including employee, customer, and manufacturer relations by performing the following duties. Works directly with service departments and operations management to improve processes, eliminate
waste, and introduce standard work using proven Lean for service tools and techniques. This position reports to Divisional General Manager. Job Duties: Provide leadership, direction, and expertise in company-wide efforts to reduce service turns times and improves repair quality.
Deploys processes to meet the Wheel Time Promise of quality, speed, and communication. Introduces standard work in service processes. Assists in the development of the operations' business plans to include revenue growth and margin retention, expense control and facility planning. Monitors all divisional warranty activity to assure compliance to manufacturer policies and procedures resulting in clean audit results.
Provides guidance to the operational managers regarding the execution of the business plans, including personnel requirements, facility appearance/needs, and equipment needs.
Resolves escalated vendor and/or customer service issues including high dollar manufacturer warranty issues, ensuring maximum recovery of expenditure and minimum repeat occurrences through corrective action. Serves as a divisional representative on internal or external committees formed to research, analyze and/or improved service-related issues or opportunities. Supports any sales effort, which requires high-level decision making in the determination and/or quotation of the labor segment portion of the sale.
Reviews operational data and reports and directs the resolution of problems found to ensure minimum costs and maximum customer service levels. Monitor, evaluate and improve manufacturer's KPI/SSI/PRP programs, Wheel Time metrics and Net Promoter Score. Directs the operation of the divisional technical training department. Trains and communicates to ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations. Work in a team setting to lead change efforts. Work Experience & Qualifications: Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Strong written and verbal communication skills. Management or Leadership experience preferred. Ability to identify and implement process efficiencies. Strong customer service skills. Proficient in Microsoft Office Suite. Employee Rewards & Benefits 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program Medical, Dental & Vision Insurance 401k with a Company Match Company Paid Training Growth & Leadership Opportunities When you join the W.
W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair and parts industry, W. W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.
Quality Assurance (QA) jobs involve ensuring that products and services meet certain standards of quality before they reach the consumer. Those in QA roles are responsible for developing and implementing testing processes, inspecting products for defects and non-compliance, and analyzing quality data to drive improvements. A key characteristic of QA positions is the focus on preventing errors rather than just correcting them, which necessitates a proactive approach and attention to detail. Additionally, QA professionals often collaborate closely with production teams to foster a culture of quality throughout an organization.
Quality Assurance (QA) jobs involve ensuring that products, services, or software meet established standards of quality before they reach the consumer. Professionals in QA roles are responsible for identifying defects, implementing test strategies, and ensuring compliance with industry regulations. Key features of QA jobs include attention to detail, a systematic approach to problem-solving, and a focus on continuous improvement. QA specialists work to prevent errors and enhance customer satisfaction by aiming for zero defects and delivering reliable performance.
Quality Assurance (QA) jobs involve ensuring that products or services meet certain standards of quality before they reach the consumer. Individuals in QA roles are responsible for planning and implementing inspection processes, conducting tests, and analyzing the results to detect defects. They work to prevent errors and improve the overall quality of the final output. Key characteristics of QA jobs include attention to detail, a systematic approach to problem-solving, and a strong understanding of industry-specific regulations and quality standards. These professionals play a critical role in customer satisfaction and maintaining the reputation of a brand or company.
Quality Assurance (QA) jobs involve ensuring that products, services, or software meet established standards of quality before they reach the consumer. Professionals in QA roles are responsible for identifying defects, implementing test strategies, and ensuring compliance with industry regulations. Key features of QA jobs include attention to detail, a systematic approach to problem-solving, and a focus on continuous improvement. QA specialists work to prevent errors and enhance customer satisfaction by aiming for zero defects and delivering reliable performance.
