Location: Atlanta, GA
Company: Chick-Fil-A
and providing performance goals and metrics, and creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions. In this role, you will have an opportunity to develop relationships with multiple stakeholders within DTT, Financial Services, Marketing, Customer Service and Operations as you take responsibility of this multifaceted work.
In addition, you will work with various external parties including card payment acquirers, gateways, card networks, issuers, and wallet providers. This role will represent Treasury across departments from a Customer Payments perspective and support our Franchisees by being a liaison between the credit
card processors and Operators. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Take a leading role in maintaining credit card processor relationships with existing processors, which involves weekly communication with our Account Executive, and be involved in the exploration of a multi-vendor strategy with new partners Facilitate and lead vendor business and performance reviews Monitor regulatory and credit card association changes and determine the impact to Chick-fil-A ensuring the business is abiding by current rules Participate in Treasury
contract negotiations for card payment acceptance Foster interdepartmental relationships between Legal, DTT, Marketing, and FS by meeting regularly around card payment processing and maintaining a roadmap Represent Chick-fil-A Treasury with the Merchant Advisory Group which works with Merchants, Processors, and the Card Brands to drive positive change in the payments industry.
Collaborate with internal teams on requirements to develop and scale the card payments programs and operations Maintain standard operating and incident response procedures Understand card payment platform objectives, drive initiatives and serve as a liaison between internal and external teams to achieve desired outcomes Assume a lead role on the Customer Payments Execution Team Serve as a subject matter expert in the card payment management area and act as a liaison across stakeholders Grow job knowledge by participating in educational opportunities, networking groups and cross-functional teams Minimum Qualifications Bachelor's Degree in Finance, Economics, Business Analytics, MIS or related field 3-5 years of card payments industry experience Skilled in Microsoft Office Suite Excellent collaborator, critical thinker, and problem solver Excellent communication skills and attention to detail, and ability to communicate complex details simply Preferred Qualifications Demonstrated strategic thinking and cross-functional team influence Experience in Card Payments Account Management, Client Relationships or Operations Minimum Years of Experience 3 Travel Requirements 10% Required Level of Education Bachelor's Degree Major/Concentration Finance, Economics, Business Analytics, MIS or related field
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