Location: Indianapolis, IN
Company: Modern Government Solutions
Experience Management (EXM) strategy, framework, and function within a government agency.
RESPONSIBILITIES (not limited to): Provide strategic advisory support directly to the program office to develop and document CX/EX strategic foundation and develop a strategic plan to build employee skills in customer journey mapping, human centered design and CX/EX strategy to maturity and self-sufficiency utilizing industry and government best practices, case studies, lessons learned, and training materials.
Provide strategic advisory support to build employee skills in customer research and CX/EX data analytics to maturity and self-sufficiency utilizing industry and government best practices,
case studies, lessons learned, and training materials. Advise on the development, documentation, and ongoing maintenance of Agency service delivery strategy including process development, documentation, and communication for Customer Relationship Management (CRM) and Service Design strategy.
Provide strategic support for facilitating service design and discovery sessions with stakeholders. Review and provide input on prepared government documents and presentations for feedback and comments. REQUIRED SKILLS AND EXPERIENCE Bachelor's Degree in Design Strategy, Design Planning, Service Design, or similar field. Active Do D Secret security clearance. 5+ years of working experience with design
strategy, design research or service design space. Experience establishing and managing standards on CX/EX performance indi cators and measures per OMB Circular No.
A-11 section 280.10. ABOUT US At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees.
We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence. MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Other Jobs is a category that encompasses a diverse range of employment opportunities outside traditional or mainstream careers. This category can include freelance work, gig economy roles, alternative industry positions, or even unconventional vocations that don't fit neatly into established job classifications. The key characteristics of other jobs are their non-standard nature, flexibility in terms of hours and commitment, and often, an entrepreneurial or creative spirit. They are ideal for individuals seeking less conventional career paths and those who wish to tailor their work-life to personal preferences or circumstances.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
