Client and Operational Insights Leader | New York, NY

Detailed Information

  • Location: New York, NY

  • Company: Wells Fargo

Operations leadership team with a primary role to develop and deliver on-going client and operation insights to senior leaders in client facing businesses who are impacted by the products and services Shared services provided.

This leader will have strong leadership skills, the ability to approach business problems with creativity, and will work in an inclusive and influential manner to empower the broader team.

This person will be delivery focused and will partner with our team of high-performing professionals to enhance efficiency, productivity, and effectiveness. They will translate strategy into actionable steps for execution and take a hands-on approach, working with key

partners to ensure execution risks are identified and addressed. They will need to develop and manage a streamlined set of routines to create, document and maintain the intellectual capital.

In this role, you will: Utilize and/or create end-to-end client impacting insights based on a deep understanding (gained from working with SMS across SSO and WF) of processes, existing/new metrics and data, voice of the client, employee feedback, benchmarking data and any other sources. Identify novel correlations and/or causations that can help our client facing leader better serve their clients and run and change their businesses. Incorporate all foundational data (Costs, Services, Risk, Controls,

Products, Projects, FTE, Location, Complaints, OREs, EUCT, Models, etc) into tools for SSO and functional leaders to use to run and change their function including but not limited to prioritizing existing investments, identifying gaps and opportunities, Identifying key risk.

As needed, drive ad hoc end to end efforts to drive efficiency and/or strengthen WF control environment. On-going benchmarking to validate and refine the roadmap Clear and concise communication and engagement with all stakeholders to accelerate adoption, ensure alignment, share reuse opportunities across the Company Work with reporting and analytics team to identify and automate enhanced end to end insights and simplify/optimize the current portfolio Work locations: New York, New York and Charlotte, North CarolinaRequired work locations listed above Relocation assistance is not available for this position.

Required Qualifications, US: 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Hands on experience developing and delivering business insights to senior leaders Demonstrated prior successes at turning around critical operational gaps, quickly transforming a function and/or delivering on a short-term objective.

Top tier Strategy and/or Management Consulting experience Prior experience as a Transformation leader driving change across an organization Extensive experience within financial services industry, and preferably will have worked in a similar role. Strong organizational and administrative skills, with a focus on delivery management. Strong multi-tasking capabilities. A clear and concise communication style that can simplify the complex and ensure a common understanding can be quickly reached.

Confidence to meet with the most senior leaders of Wells Fargo and represent Wholesale Operations. Strong analysis skills to get to the core of issues. High emotional intelligence to help influence a broad constituency of stakeholders, and to work hand in glove with the Head of Shared Services Operation Pay Range $120,400.00 - $287,600.00 Benefits Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

401(k) Plan Paid Time Off Parental Leave Critical Caregiving Leave Discounts and Savings Health Benefits Commuter Benefits Tuition Reimbursement Scholarships for dependent children Adoption Reimbursement Posting End Date: 20 Dec 2023 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9ad38c31-5cfa-4b32-8b29-9bdfb8092726

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