Location: Atlanta, GA
our core business and assist with reducing the quantity and severity of human error events. This position possesses the knowledge of complex business environments with the aim to drive business process improvements and system solutions to ensure the success of Customer Experience, Safety, Training, Pipeline Safety Management and Operations.
This role will focus on leveraging Human Performance to achieve end-to-end business process improvements; function technically as well as analytically; and partner cross functionally at all levels of the organization to support and implement business aligned solutions and applications. MAJOR JOB RESPONSIBILITIES: This role will be responsible for the
delivery of innovative solutions and business intelligence supporting strategic objectives and business operations across the Customer Operations, Safety & Training organization and includes but is not limited to: Support system enhancements and new technology solutions projects on behalf of the business.
Ensure business processes and technology are aligned. Identify, reconcile and create reports and analysis for business project activities Provide analytical and business support for the development of technical solutions Develop solutions to complex analytical/data-driven problems and effectively document and communicate process improvements as a result of trending the data for projects
Champion implementation and improvement of the Human Performance Program, including implementing US Department of Energy Standards of Excellence.
Working closely with other Safety, PSMS and organizational leadership to analyze human performance events and then create action plans that result in improved performance. JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) A bachelor's degree in Business, Data Analytics, Technology or a related field Previous experience as a Human Performance Coordinator, working knowledge of the Southern Company Human Performance initiatives or experience facilitating learning teams is preferred. 5+ years of experience analyzing data and process improvement 5+ years of professional demonstrated verbal and written communication skills with the ability to understand and simplify complex subjects Understanding of utility industry and business practices for Customer Experience, Field Operations, Resource Management, Safety Systems, or Technology preferred Demonstrated comfort level engaging with business leaders at various levels concerning their organizational goals, needs and focus areas Ability to understand the customers' needs and leverage existing and emerging technologies to create innovative solutions to best meet these needs.
Ability to manage and prioritize multiple projects simultaneously involving internal and external stakeholders. Formal project management experience or certifications is a plus. Ability to effectively collaborate in highly cross-functional environments, engage diverse stakeholders, and translate significant information and varied points of view for opportunities for innovation that will impact customer services, and operations Expert use with Excel, Power Point, and other presentation software; Expert use of Power BI or related data presentation and dashboard applications is a plus Comprehensive use of business-related systems (i.
e. CIS, CSS, CMA, CCB, Click, etc. ) preferred Certification/Qualification in industry standard root cause analysis techniques including MORT, Failure Analyses, Barrier Analysis, Analytical Troubleshooting, or other methods is preferred. Working knowledge of INPO 15-008, Achieving High Levels of Human Reliability - A Practical Approach to Human Performance and Department of Energy Human Performance Practices is preferred. Disclaimer: This information describes the general nature and level of work performed by employees in this job.
The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities. PDN-9acbc1fb-3336-43c0-9e8a-9891f3ed4b9b For more details: jobs-search. org/technology_atlanta-c428354/business-strategic-insights-analyst-sr-atlanta_i1959025951
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