Location: Durham, NC
Technician provides support related to medication access, utilization and optimization for the Medication Assistance Program-Medical Benefits Team. The technician has a high level of autonomy working directly with patients, prescribers, payers and other members of the healthcare team.
The position identifies and initiates process development and improvement activities with emphasis on providing high quality patient care and customer service. The position is primarily remote work from home, however, there may be certain operational responsibilities that require onsite presence. This position qualifies for our shop Technician Incentive Program, which includes $5000 in commitment incentives
spread over a two-year period. Payment is made after six months, one year, and two years of employment. Learn more about the shop Technician Incentive Program here: jobs.
unchealthcare. org/pages/shop-technician-commitment-incentive-program Responsibilities:1. Maintain current knowledge of service line applicable regulations and external support services2. Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department3. Utilize internally developed systems, the electronic health record (EPIC) and commercial vendor software to document and track patient eligibility, prescriptions, patient communications
and program enrollment4. Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner5.
Provide support to develop and utilize processes that improve operational workflow to positively impact patient care and optimize clinical processes.6. Respond to and resolve shop-related inquiries from members, clients, providers, or pharmacies related to medications. Appropriately triage inquiries to relevant team members when additional expertise is required.7. Assist in training for new employees and shop learners Other Information Other information: Education Requirements: HS diploma or equivalent.
Licensure/Certification Requirements: Registration with the NC Board of shop unless enrolled in a Pharm D program. CPh T from PTCB or Ex CPT from NHA unless enrolled in a Pharm D program. Professional Experience Requirements: Two years of shop technician experience required. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTHEntity: Shared Services Organization Unit: Amb. Pharm Care Network - MAP Work Type: Full Time Standard Hours Per Week: 40.00Salary Range: $18.07 - $22.59 per hour (Minimum to Midpoint)Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US: NC: Durham Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc.
d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity. PDN-9aab82a9-41fc-44a7-bca4-4a66322e4f80For more details: jobs-search. org/manufacturing_durham-c442067/shop-access-solutions-tech-durham_i1959026703
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