Location: Morrisville, NC
providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the Health Care System. This role will focus on outpatient referral workflows. The Quality Leader will oversee operational workflow design and training content creation, ensuring that system training teams and embedded quality improvement resources understand the operational workflows and tools available to ensure referral completion.
Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff. This role is hybrid. Responsibilities:1. Customer Service-Facilitator
or negotiator that can assist in areas of disagreement. Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing.
Able to get people to look at things objectively and pick the best solution for the system.2. Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e. g. linear regression, logistic regression, DOE, etc. ). Teaches/mentors others on basic topics and able
to assist others with advanced topics.3. Problem Solving & Implementation-Makes decisions based on analyses and data.
Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.4. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership).
Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in executive committees. Leads complex improvement projects.5. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work. Other Information Education Requirements: Bachelor's degree Professional Experience Requirements: Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Job Details Legal Employer: NCHEALTHEntity: Shared Services Organization Unit: Care Access - Sustainment Work Type: Full Time Standard Hours Per Week: 40.00Work Schedule: Day Job Location of Job: US: NC: Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc. d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities.
Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity. PDN-9981f09d-ed-1fbcff826485For more details: jobs-search. org/technology_morrisville-c441998/business-quality-improvement-leader-care-access-sustainment-morrisville_i1959026559
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Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
