Location: Austin, TX
Company: Oracle
forward. Founded in 1998 as THE cloud ERP pioneer, Net Suite has transformed our customers' business operations without the high costs and inefficiency of on-premise systems. Yes. We're absolutely serious. The scope of our opportunity is endless! And we can't do it without your help.
We need thoughtful, talented, fearless, and multi-faceted team players who have a passion for customer advocacy. What We're Looking For: As a Resolution Management Specialist, you will join a collaborative team of business process and industry experts, managing critical customer escalations from understanding the Customer's' perspective, crafting a plan to resolve, and seeing it through to successful resolution.
The ideal candidate has relevant industry experience in process improvement, accounting, or consulting on back-office best practices and proven executive-level communication skills to achieve trusted advisor status.
The candidate also has relevant proficiency with ERP applications and core Business Processes required, with preferred Oracle + Net Suite platform experience. This includes implementation, CSM, and/or end-user experience. Preferred Qualifications / Skills: Solid understanding of Saa S/Cloud ERP, CRM, SFA, and/or Omni Channel Commerce business processes and user experience. Proficiency with ERP applications and core Business Processes required, with Oracle + Net Suite platform
experience preferred. This includes implementation, CSM, and/or end user experience.
Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy) Must exhibit grace under pressure, execution drive and readiness to advocate for the Customer while balancing the needs of the company. Basic understanding of Saas/Cloud architectures, Analytics and Database technology is a plus Vertical-specific experience in Software, Services, Manufacturing, Retail, Channels & Alliances and/or Ecommerce desired Work is a varied blend of proactive and reactive responsibilities requiring independent judgment, self-drive and bias toward action.
Bachelor level degree in Accounting, Finance or comparable strongly preferred. Project Management experience would be an asset. At Oracle, we dont just value differenceswe celebrate them. Were committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. /corporate/careers/culture/diversity. html #Suite Jobs#LI-Remote An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work.
It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer PDN-9ad1bc5a-b0ca-4e29-9d9e-3db8b842f127
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