Location: Rochester, NY
Company: Recreational Equipment
ready to lead and coach a dedicated teams to reach organizational goals? Bring your leadership skills to REI and help us strengthen our co-op by promoting the REI culture within the co-op and evangelizing our brand to our external customers. We pride ourselves on living our values and we look to our store leadership teams to deliver on that promise.
The Bike & Snow Shop Service Manager [SSM] is a key member of the retail store leadership team. The SSM directly supervises the shop team and drives the shop program to deliver a best-in-class shop customer experience and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for
building and leading the shop team, shop production management, shop facilities management, and shop workforce management [hiring, training, coaching, recognition, and performance management].
The SSM partners closely with the Store Manager and regional Shop Coordinator to develop and deploy store level shop strategy and tactics. Partners with Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through strong ownership of leading the customer and employee experiences. Proactively recruit and hire a diverse, technical workforce and ensure an inclusive environment for shop employees. Train, certify
and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
Coordinate production and manage throughput of shop work to meet customer demand and REI expectations. Skillful in understanding and applying prescriptive and adaptive leadership to meet the needs of both employee and customer experience Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality. Partner closely with the Store Manager and regional Shop Coordinator to develop and deploy store level shop strategy Act as liaison between member/customer, store team, REI headquarters and manufacturers on resolving highest-level service and repair problems.
Ensure shop equipment is maintained, organized and accessible for safe and reliable operation. Drive awareness of REI's shop program through community engagement. Responsibilities and Qualifications 3+ years of successful retail management experience. Successful completion of required training/certifications in role. 2-4 years previous bike and/or snowsports shop experience or equivalent/transferrable skills Demonstrate dynamic leadership skills with the ability to lead, train, motivate, and develop future leaders.
Demonstrated ability to set standards and hold team members accountable. Excellent problem-solving ability. Effective communication skills. Commitment to providing outstanding customer experience. Ability to understand and drive shop KPIs through strategy deployment, employee training, employee engagement and customer experience. Builds capacity of individuals and teams through effective employee development, involvement, communication, and leading from the front. REI hires, trains, and promotes regardless of race, religion, color, national origin, interaction, disability, age, veteran status, and other protected status as required by applicable law.
We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.
To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $26.90 - $33.65 per hour PDN-9acb7ba3-221e-4283-b423-1fcbb3318ebc
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Other Jobs is a term often used to describe employment positions that do not fall into the traditional categories of work or are alternative forms of employment. These jobs can vary widely and may include freelance gigs, odd jobs, temporary roles, or any unconventional job position. The key characteristics of Other Jobs include flexibility, diversity of tasks, and potentially irregular working hours. They may not require a specific set of skills or a long-term commitment and often provide individuals with unique opportunities to gain experience in various fields.
