Location: Plano, TX
Company: Capital One
regulatory controls to identify risk across Loan Servicing processes. As a Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One.
You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business. Responsibilities: - Lead Quality Assurance Regulatory Control Walkthroughs with Internal
Audit as Experiences across Loan Servicing are audited- Ensure all 300+ Regulatory Controls are executed monthly and that those results are reviewed by Compliance and entered into our system of record- Lead the performance of a team responsible for a specific element of a business.
Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision- Drive individual, team and department efficiency and productivity through effective and efficient metric management- Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management.
Motivate associates and help them achieve their career aspirations- Establish the development and execution of repeatable, efficient processes within the team.
- Maintain high levels of team and individual morale through change and development- Develop methods to encourage and implement process improvements- Execute quality monitoring requirements that deliver intent and customer satisfaction goals This position does require onsite attendance Location: This role is hybrid, where you will be expected to be in the office in Plano, TX for certain aspects of the role. Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 2 years of experience in People Management Preferred Qualifications: Bachelor's Degree in Business Administration At least 3 years of experience in People Management At least 2 years of experience in Process Management At least 2 years of experience with Internal Audit engagements At this time, Capital One will not sponsor a new applicant for employment authorization forthis position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to interaction (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, interactionual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at -xyz X or via email at xyz X@. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to xyz X@ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). PDN-9aebdbb6-791e-40e1-84f3-3609a766e202
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