Location: Bassett, CA
Company: Allied Universal
communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few.
Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! The Service Desk Coordinator is the first line of communications for customers when they have requests, questions, concerns and/or inquiries. The Coordinator is
responsible to route these requests to the appropriate parties for fulfillment. This position is also responsible to ensure effective communication & escalation to appropriate leadership for any and all matters that need remediation.
The Service Desk Coordinator will work in accordance with the organization's office policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services. Scope of Work: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned: Routing of requests, concerns, questions, and inquiries to appropriate parties (including Management and Technical Staff) either through an electronic
service toolset, telephone, email, instant messaging, and other communications mediums.
Coordinate and liaise with all departments related to assigned service activities and necessary escalation. Effectively communicate deficiencies and concerns or inquiries immediately to management regarding any inquiry from a customer or internally interested party. Maintain SLA requirements for contracted customer issues & service requests by prompt notifications and documentation of reported issues and questions. Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, thereby minimizing customer concerns, and enhancing customer relations.
Track regional logged cases and work-order task and report anomalies to appropriate management staff. Assist Service Managers in scheduling of technical staff. Produce on-demand and recurring reports for Service Management staff. Update Work Order Tasks as assigned. Follow-up and communicate with external customers as required. Requirements: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High School Diploma is required. Associate's or bachelor's degree in a related field preferred. Minimum of 2 years of experience in Operations Coordination, Central Station Operations or Related Field Possession of valid state issued driver's license required. Proficient with MS Office Suite (Teams, Excel, Outlook, Power Point, Project, Share Point, and Word). Ability to establish and maintain effective working relationships with both internal and external customers. Must be able to manage multiple tasks while meeting strict deadlines.
Must be detail-oriented and organized. Possess excellent verbal, written communication and follow-up skills. Strong analytical and decision-making abilities. Self-motivated with the ability to motivate and influence others. Must be familiar with and able to analyze and manipulate electronic (software based) management tools including metrics, dashboards for measuring KPI's and or CPI's. Must be able to participate in on-call activities based on assignment by the Service Desk Manager. This includes recurring scheduled on-call requirements.
Compensation and Benefits : Hourly rate: $25 - $30 Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements Eight paid holidays annually, five sicks days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: /offices.
Other Jobs refers to employment positions that do not fall within the standard categories of work normally listed or discussed. These jobs can be unique, unconventional, or specialized, often requiring a diverse skillset or catering to niche markets. They stand out for their distinct nature, offering opportunities for individuals with unique talents or interests to engage in work that may not conform to traditional job roles. Other Jobs can provide flexibility, the potential for creativity, and a departure from the routine, appealing to those seeking a less conventional career path.
Other Jobs is a broad category encompassing the myriad of professions that don't neatly fit into traditional job classifications. They can range from gig economy roles to positions requiring highly specialized skills not commonly recognized in standard industry sectors. The key characteristic of Other Jobs is their diversity, with opportunities that can be tailored to unique talents, flexible schedules, and often innovative or unorthodox work environments. This category can serve as a flexible and creative employment avenue for those with niche skills or those seeking non-traditional career paths.
Other Jobs refers to a category of employment that doesn't fit into the standard job classifications. These might include unconventional or specialized roles, temporary assignments, or emerging professions that have yet to be widely recognized. Key characteristics of Other Jobs are their diversity in nature and the potential for innovation. They often require a high degree of adaptability and can be ideal for individuals seeking flexible work arrangements or wishing to venture into new industries. This category is constantly evolving, directly responding to changes in technology, society, and the economy, providing a dynamic landscape for job seekers and entrepreneurs.
Other Jobs refers to employment positions that do not fall within the standard categories of work normally listed or discussed. These jobs can be unique, unconventional, or specialized, often requiring a diverse skillset or catering to niche markets. They stand out for their distinct nature, offering opportunities for individuals with unique talents or interests to engage in work that may not conform to traditional job roles. Other Jobs can provide flexibility, the potential for creativity, and a departure from the routine, appealing to those seeking a less conventional career path.
