Location: Charlotte, NC
Company: The Sharon At Southpark
Concierge is the primary point of contact for inquiries related to resident move-ins, wait list membership and community events. This role is instrumental in supporting sales, marketing and philanthropy operations by delivering outstanding customer service, providing administrative support and facilitating relationships with potential residents and donors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to: Answer incoming phone inquiries from potential residents and their families, providing detailed information about our community and available living options. Coordinate the preparation of applications, sales proposals, presentations, and contracts. Work closely with
the sales and philanthropy teams to ensure alignment between marketing efforts, sales goals and donor relationships. Assist in the planning and execution of company events, prospect events, donor events, trade shows and conferences, as well as appreciation programs.
Handle general administrative tasks such as data entry, record keeping, mailing lists, document preparation, donor and wait list acknowledgements, electronic presentations, report generation and company correspondence. Act as a liaison between clients, sales representatives, philanthropy and other internal teams to ensure seamless communication and customer satisfaction. Hours: 8 hour a day. KNOWLEDGE AND ABILITIES include,
but not limited to : Proficiency in Microsoft Office. Experience with marketing tools and platforms a plus (e.
g. CRM software [Matrix Care], donor software [Arreva Exceed], social media management tools, marketing automation software [Active Campaign], design software [Canvaa]). Strong organizational and multitasking skills. Creative thinking and problem-solving skills. EDUCATION and/or EXPERIENCE Bachelor's degree Proven experience (1-3 years) in a sales, sales support, marketing coordination, or donor development role with a focus on customer service. Excellent written, verbal and interpersonal skills, with the ability to communicate effectively with seniors.
PHYSICAL DEMANDS The employee may be required to stand, walk, sit, bend, stoop, kneel, reach, crawl, lift, push, and pull a minimum of 50 pounds. Taking care of our residents begins with taking care of our staff. COVID precautions are in place and onsite testing may be required. On site COVID vaccination is available to employees. The Sharon at South Park is an EEO employer. Company's website: Thesharon. org Benefit Conditions: Waiting period of 90 days Only Full-Time employees eligible Included: Medical insurance Dental insurance Disability insurance Life insurance Optional supplemental insurance Paid time off Matching 401(k) contributions Tuition reimbursement Use of exercise and aquatic centers Wellness programs Credit union
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