Location: Hemet, CA
a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Job Summary You will serve as a regional expert and key partner for one of our five markets. You will work for the VP General Manager or the Market Director to provide hyper-local market research, assist in identifying opportunities to growing underpenetrated market share, and collaborate cross-functionally to assist in the development and execution of market-specific growth attack plans with a focus on driving local sales growth, while minimizing churn.
Responsibilities • Understand and track subscriber trends for both business and
residential to help drive positive gains within the market. • Utilize data analysis (KPI’s by Market) to be the subject matter expert of their region to understand penetration rates, churn, revenues etc.
• Serve as primary liaison in assigned region to foster local partnerships and execute community events that align with local community and philanthropic objectives, handling all aspects from concept to implementation, with support from corporate cross functional partners as needed • Develop and foster relationships in the assigned region - externally with influential and strategic community organizations as well as internally to promote growth and employee engagement. • Partner cross-functionally
to execute on communication needs/opportunities between key audiences (front line to the Market GM, Market GM to front line, across corporate partners, etc.
). • Strategically execute company signature programs and initiatives as part of Altice USA’s corporate community commitment (such as Altice Connects) • Assist in evangelizing and influencing corporate marketing teams when growth opportunities arise in specific markets within the region (fixed and wireless) • Support market and product upgrades (e. g. Internet speed increases, content changes, encryption, etc. ) within the region to drive growth and reduce churn. • Serve as primary communications contact for the assigned region, working closely with corporate communications to execute regional and national strategies as well as local communications, employee communications, press opportunities and media correspondence as appropriate, social media etc.
• Execute and champion special projects/market campaigns by collaborating with direct sales, retail, and internal and external stakeholders. • Provide local market intelligence to internal departments with recommendations on how to address competitive threats, community needs, growth opportunities etc. • Provide pro-active churn backssments highlighting areas of risk to management and internal departments to help combat subscriber loss in the market.
• Support sales, marketing, and product with competitive intelligence on promotional offers and network expansion(s) of our competitor’s footprint into our local market(s) • While position reports to the VP, GMs in each region, key indirect working relationships include corporate government affairs, community affairs and communications. Qualifications • 5+years of general management, public relations, government, media, communications, or community relations experience • Telecommunications or other media/entertainment industry experience strongly preferred • Demonstrated ability to communicate and partner cross-functionally to achieve common goals • Excellent verbal and written communication skills • Strong business acumen, analytical ability and relationship building skills (both internally and externally) • Experience in developing and executing on public relations plans and initiatives • Relevant media relations experience • Ability to excel in a highly pressured environment Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, interactionual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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