Players Club Ambassador | Spokane, WA

Detailed Information

  • Location: Airway Heights, WA

  • Company: Spokane Tribe Casino

all Sun Club members. JOB RESPONSIBILITIES : Greets guests, promotes Sun Club signups and explains benefits of the Sun Club loyalty program; Remain informed, ready and eager to answer any and all questions about the Spokane Tribe, Sun Club, events, Casino, etc.

Coordinate with marketing and management teams to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests; Collect and pass along information regarding potential new casino guests; Distribute customer complimentary items based on gaming action and program guidelines; Assist Casino Hosts with guest accommodations, meals and reservations; Assist guests with questions and

special requests to ensure their maximum convenience and comfort; Distributes guidelines, reference materials and promotional schedules; Available to work very flexible hours, based on business demands, including nights, holidays and weekends; Assist the marketing team with coordination, setup and execution of special functions (parties, players club promotions, gift distribution, VIP events, tournaments, etc.

); Participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction; This position requires the ability to interact with Guests and other Team Members in an upbeat and friendly manner. Other duties as

assigned. JOB QUALIFICATIONS : High School Diploma or equivalent required; Hard working, fun loving people person who is able to deliver amplified service; Must have a minimum of 1 year of customer service in a Casino setting, Players Club experience preferred; Ability to work in a fast-paced environment; Must be available to work a variable shift that is focused on special events and business demands; Must possess strong organizational and interpersonal skills; Must be proficient in office procedures, equipment, computers and applicable software applications such as Microsoft Office products; Ability to respond to common inquiries or complaints and to communicate effectively with co-workers and customers in a timely manner; Must have excellent verbal and written communication skills.

Must be 21 years of age or older.

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