Location: Jbphh
Company: ESM
potential travel to Misawa AB, Japan; Yokota, AFB, Japan; Kadena AB, Okinawa; Kunsan AB, Korea; Osan AB, Korea; Andersen AFB, Guam; Eielson AB, Alaska; Elmendorf AFB, Alaska; Diego Garcia, Indian Ocean. Job Description and Responsibilities ESM is looking for a full-time Secure View Configuration Manager / Mobile Device Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements.
Employee responsibilities include: Ensure compatible hardware is purchased, transitioned to another user, and ultimately disposed of properly by working directly with end users and other organizations to navigate the complexities of
procuring the correct hardware, receiving and issuing equipment to new users, and disposing of Secure View client hardware, as well as collecting, storing and updating equipment lists and diagrams to track the current configuration of the Secure View system.
Work with stakeholders to track details of client hardware compatibility with current Secure View versions. Verify current Secure View server versions and verify hardware types that are compatible with that version of Secure View. Relay compatible hardware versions to the end users via email, phone, and trouble ticket to assist them with their procurement of the correct hardware. Coordinate with end users of Secure View systems for
the transition of equipment from one user to another, or for the re-imaging of Secure View laptops, including all associated paperwork, shipping and receiving, and re-configuring the hardware for re-issue.
Receive equipment from users, track the equipment on proper IT equipment accounts, and up-date tracking information in a central location. Coordinate with the new user to ensure all paperwork is completed correctly. Re-configure the Secure View hardware and issue it to the new user. Update inventory records to ensure they are current. Receive, track, store, and dispose of end-of-life Secure View hardware, while maintaining positive control of the equipment on IT equipment accounts.
Receive equipment from users and store it in a location pending transfer to another organization for disposal / reutilization. Fill out necessary paperwork and coordinate the relocation of the Secure View hardware to the reutilization facility. Collect information about the configuration of the Secure View system from several sources and organize the storage and updating of that configuration information on a central Share Point site. Maintain a central configuration list and diagrams with all details of the Secure View system, including but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side and client-side, location of all hardware, inter-connectivity of all Secure View hardware and software.
Provide software installation and support. Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs. Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks. Check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents. Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS).
Check CIPS throughout the day to respond to different levels in priority for inci-dents. Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (v ESD) and Remedy ticketing systems. Required Knowledge, Skills and Abilities (KSA) Experience working with large amounts of configuration data, diagrams and information regarding hardware, software, firmware, storage, and other points of data in a virtualized and non-virtualized environment. Experience working with customers and Remedy trouble ticketing systems.
Must be experienced with imaging laptops and desktop systems using imaging servers and removable media. Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to prioritize tasks and adhere to established deadlines Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary Desired KSA Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, management, and government customer Ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications BS or MS in IT or related field 3+ years of IT experience supporting large Do D Environment; AF/PACOM experience preferred Security+ or Higher Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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