Location: Jbphh
Company: ESM
Misawa AB, Japan; Yokota, AFB, Japan; Kadena AB, Okinawa; Kunsan AB, Korea; Osan AB, Korea; Andersen AFB, Guam; Eielson AB, Alaska; Elmendorf AFB, Alaska; Diego Garcia, Indian Ocean. Job Description and Responsibilities ESM is looking for a full-time VDI Configuration Manager / Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements.
Employee responsibilities include: · Assists the Lead VDI Engineer by collecting, storing and updating equipment lists and diagrams to track the current configuration of VDI systems throughout the Pacific Theater. · Works with VDI engineers and project managers to coordinate
the execution of project tasks. · Provides tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.
· Collect information about the configuration of the Secure View system from several sources and organize the storage and updating of that configuration information on a central Share Point site. · Maintain a central configuration list and diagrams with all details of the VDI system, including but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side
and client-side, location of all hardware, inter-connectivity of all VDI hardware and software.
· Develop maintenance plan and instructions to include periodic inspection, troubleshooting and reboot procedures. · Develop and implement analysis techniques to determine risk and mitigations associated with availability and security, to include tracking and reporting key metrics as defined by VDI team leadership. · Lead VDI troubleshooting and configuration changes for JBPH-H (Local), Misawa AB (Japan), Yokota AB (Japan), Kadena AB (Japan), Osan AB (Korea), Kunsan AB (Korea), Andersen AFB (Guam), Eielson AFB (Alaska) and Joint Base Elmendorf-Richardson (Alaska).
· Operate, administer, and maintain VDI servers including supporting components - scan/patch management, Defense Information Systems Agency (DISA) System Technical Implementation Guide (STIG), monitoring, troubleshooting and fixes. · Perform daily and weekly maintenance inspections. · Perform Virtual Server Configuration (Gold Image & Linked Clone Creation) support. · Conduct VDI Server Patching · Conduct VDI Storage Management/Backups · Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs. · Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks.
Check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents. · Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents. · Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (v ESD) and Remedy ticketing systems. · Provide remote troubleshooting support for identified base instances of VDI. · Provide training to remote personnel including training on: client configuration/management, profile management, patch/STIG management, monitoring network clients, testing desktop deployments, server configuration/management, virtual environment management.
Required Knowledge, Skills and Abilities (KSA) · Possess experience with virtual capabilities, to include the software required to centrally manage virtual architecture. Software may include VMWare v Sphere, Citrix Xen, and Microsoft Hyper-V platforms and extends to desktop management and deployment of the VDI otherwise referred to Thin, Zero, Multi-Level, or Trusted Thin Clients · Extensive experience configuring and deploying VMWare View and v Sphere in a Do D environment.
· Excellent team skills, must be thorough, must have excellent communications skills, written and verbal · Ability to work in a dynamic cross-organizational team environment · Strong dedication to provide quality customer service · Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue · Ability to prioritize tasks and adhere to established deadlines · Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary Desired KSA · Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations · Candidate must communicate effectively with team members, management, and government customer · Ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications · BS or MS in IT or related field · Formal VMWare View Training · Formal VMWare v Sphere Training · Security+ or Higher Minimum Clearance · Secret Physical Requirements · Ability to sit, stand, walk for extended periods of time · Ability to use a computer Additional Requirements · Other duties as assigned ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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