Location: Fort Worth, TX
Company: ESM
Support Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming support requests Deliver technical support, training, and implementation of ELMR systems Test, tune and program ELMR radios as needed Plan, manage, and coordinate the inventory, storage and distribution of radios. Coordinate with the Regional ELMR Manager/Assistant
Manager in the development of talk groups. Configure Radio Set Identifiers (RSIs), and troubleshoot radio subscriber units and/or network configurations. Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in supporting ELMR or equivalent experience.
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously
adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+) Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites This position may require up to 10% local reimbursable travel.
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
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Manufacturing or Operations jobs encompass roles involved in the creation of products and the management of production processes. These positions can range from machine operators, assembly line workers, and quality control inspectors to production managers and industrial engineers. Key characteristics include hands-on engagement with physical goods, adherence to safety protocols, a focus on efficiency and productivity, and often, the use of specialized machinery and technology. Manufacturing jobs can span a variety of industries, from automotive to electronics, and typically require a blend of technical skills, attention to detail, and the ability to work in a team-oriented environment.
