Floor Care Lead | Huntington Station, NY

sales growth year over year, Imperial Cleaning is well-positioned to continue its growth. A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction.

We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average. Should you come to work at Imperial, you will find that we encourage input and creativity from

employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture.

At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence. Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110

corridor - walking distance from the train station and town.

Job Description Primary point-of-contact that supports selected clients from beginning to end. Work closely with Field Managers daily on requests and/or issues that may arise. Provide operations support to all departments within the organization. Schedule project crews for services, training, and deliveries. Coordinates estimates and provides pricing to clients. Creating and closing work orders for Regional spreadsheets and Project Crew schedules. Resolve customers' service or billing complaints. Provides daily customer calls and follow-ups on any complaints. Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.

Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients. Update corresponding client systems to ensure tracking and billing of all services performed. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders. Identify and recommend improvements in processes or service methods and procedures to streamline processes.

Manage project budgets; review and correct any variances weekly. Collect, update, and provide required reports to corresponding Clients. Provide reporting to assigned Account Manager and Management. All other tasks as assigned by management. KEY REQUIREMENTS: Bi-lingual (English-Spanish), is a must. Detail-oriented and strong communication skills (email, phone). Results-oriented: the ability to resolve challenges and emergencies at a moment's notice. Multi task-oriented: The ability to handle multiple projects at a time. Customer-focused with a can-do approach to problem-solving. Basic knowledge of computer applications and software applications

customers of Nissan parts. Navigate through different computer systems (internet, intranet) so find customer parts. Provide excellent customer service to local collision repair shops, including using the OEM Collision Link program. Generate part sales with companies and individuals through phone, e-mail, and Internet network system.

Use proprietary software catalog to identify and locate correct parts for repair, maintenance, and customization of Nissan automobiles. Coordinate logistics for shipments by appropriate method. Communicate regularly with other Nissan dealerships and professionals. Organize parts by bin location via Reynolds and Reynolds computer software. Utilize Reynolds

and Reynolds system to order, receive and stock all parts, materials and supplies require for daily operations of dealership. Deliver parts to various locations Stock parts to appropriate locations in the department Assist technicians get the right parts for repairs inventory warranty part returns to Nissan " We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, interaction, interactionual orientation, gender identity, national origin, veteran or disability status.

Manufacturing/Operation jobs involve the process of creating products from raw materials or components, typically in a systematic and organized manner. These roles often include tasks such as assembly, machine operation, quality control, and maintenance of equipment. Key features of these positions include hands-on work, adherence to safety protocols, a focus on efficiency and productivity, and the necessity of technical knowledge or specialized skills. Jobs in this sector can range from assembly line workers to machine operators and engineers, all contributing to the transformation of inputs into finished goods.

Manufacturing or Operations jobs encompass roles involved in the creation of products and the management of production processes. These positions can range from machine operators, assembly line workers, and quality control inspectors to production managers and industrial engineers. Key characteristics include hands-on engagement with physical goods, adherence to safety protocols, a focus on efficiency and productivity, and often, the use of specialized machinery and technology. Manufacturing jobs can span a variety of industries, from automotive to electronics, and typically require a blend of technical skills, attention to detail, and the ability to work in a team-oriented environment.