Location: Austin, TX
Company: Ippay
account setup, reporting site and Virtual Terminal training, reconciliation, troubleshooting, and general account maintenance. Daily monitoring of multiple systems for quality assurance purposes. Candidate must have strong written and verbal skills and be able to retain a large amount of information and apply that information to new situations.
Level 1: DUTIES AND RESPONSIBILITIES The duties and responsibilities for holders of this position are as follows: Responsible for providing merchant services and client care to existing and potential merchants or vendor partners via phone and email. Assist merchants with onboarding, account setup, reporting site and Virtual Terminal training, reconciliation,
troubleshooting, and general account maintenance. Daily monitoring of multiple systems for quality assurance purposes. Candidate must have strong written and verbal skills and be able to retain a large amount of information and apply that information to new situations.
QUALIFICATIONS The ideal candidate would possess the following qualifications: Field all initial correspondence (phone, email) from each end-user requesting assistance Triage incoming tickets from Merchants, Partners, and internal development teams Troubleshoot account and terminal/equipment issues thoroughly before escalation Work with clients and vendors in a professional, engaging, and timely manner Recognize a client's
level of understanding and adapt responses accordingly Timely written or verbal follow up with clients and vendors through to case resolution Processing VOID and REFUND transaction requests Assist with reporting access requests and login issues Help clients reconcile settlement and funding reporting Merchant Statement analysis Updates to client information and funding accounts Demo the IPpay virtual terminal and reporting systems Data entry and tracking REQUIRED QUALIFICATIONS Minimum of 2 years Payments or Financial Industry Merchant Services experience Minimum of 2 years customer facing experience PREFERRED QUALIFICATIONS Strong written and verbal skills Ability to collaborate with a team Be very detail oriented and able to juggle multiple issues/calls in a fast-paced environment Strong problem-solving abilities Proficiency in Microsoft Office suite programs (Outlook, Word, Excel, Visio, etc.
), Google suite (Docs, Sheets, Drive, etc. ), and Adobe. Experience with Net Suite Basic understanding of XML BENEFITS Paid vacation and paid holidays 401(k) health/dental/vision insurance available motivated staff with upward mobility COMPENSATION SALARY: $40,000 to up to $50,000/yr BONUS POTENTIAL: YES Benefits: paid vacation, paid holidays, 401(k), health/dental/vision insurance available, Flexible Spending Accounts.
Headquartered in Palm Beach County, FL. Award winning, established technology business, selling industry leading products, with excellent growth potential. . Part of the Con Vergence Family of Companies.
Manufacturing or operation jobs refer to positions involved in the creation of products and overseeing the processes used to produce them. These roles may encompass tasks on the factory floor, such as assembly, machining, quality control, or on a managerial level, coordinating and optimizing the workflow, equipment, and staff. Key characteristics of these jobs include a focus on efficiency, safety, and adherence to production schedules and standards. Since they often take place in industrial settings, hands-on skills, attention to detail, and a strong understanding of machinery and manufacturing technology are essential. Additionally, these jobs contribute significantly to a company's output and overall success.
Manufacturing/Operation jobs are positions focused on the production processes that convert raw materials into finished goods and products. These roles are critical in ensuring that items are crafted efficiently, safely, and to quality standards. Characterized by hands-on engagement with machinery, tools, and assembly lines, such jobs range from machine operators and technicians to production supervisors. Workers often collaborate in team-oriented environments, adhering to strict safety protocols and continuous improvement practices to meet production targets and deadlines.
Manufacturing/Operation jobs are roles involved in the production process of goods, where workers turn raw materials into finished products. These positions can range from operating machinery and assembling components to managing entire production lines. Key characteristics include technical skills, attention to detail, adherence to safety standards, and efficiency. Workers in this field contribute to different stages of the production cycle, requiring coordination and teamwork to ensure product quality and timely delivery.
Manufacturing or operation jobs refer to positions involved in the creation of products and overseeing the processes used to produce them. These roles may encompass tasks on the factory floor, such as assembly, machining, quality control, or on a managerial level, coordinating and optimizing the workflow, equipment, and staff. Key characteristics of these jobs include a focus on efficiency, safety, and adherence to production schedules and standards. Since they often take place in industrial settings, hands-on skills, attention to detail, and a strong understanding of machinery and manufacturing technology are essential. Additionally, these jobs contribute significantly to a company's output and overall success.
